Robert Leider

Experience

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  STAPLES EXPRESS STORES, INC.

  Jan 1995 - Jan 1998

  GENERAL MANAGER - District Team Leader

  Managed every aspect of store operations. Trained and developed store staff in customer service techniques. Directed large store team to create a sales environment that consistently met expected company goals and reduced operating costs. Managed a team of 48, including hourly employees, department specialists, and eight supervisor direct reports. Directed revenue and administrative expense controls against pre-determined budgets with full P&L responsibilities. Served as District Team Leader for multi-store locations throughout the New York City district. Selected Achievements:• Organized and formulated entire range of retail management liabilities.• Introduced and managed new promotional concepts, such as multi-buy promotions and cross promotions which increased sales revenues by 10%.• Lowered store shrink percentage by 33% in 10 months and increased profit margin by 83.97%.• Awarded regional “Store of Excellence” Award - ranking in the top 5% of the NYC District during a 6-month span for improving customer service indicators, staff morale and multi-department sales increases.• Promoted to District Team Leader by district support multi-store locations throughout NYC. Assisted with store management and staff recruitment needs, new store openings and supporting corporate operational procedures in addition to training requirements throughout the district.• Eradicated payroll overtime expenses by 98% and increased sales by 85.49% within 12 months.• Ensured excellence in customer service and resolved all problems at the store level. Show less

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  GATEWAY COMPUTERS, INC.

  Jan 1998 - Jan 2001

  GENERAL MANAGER - Regional District Mentor

  Unveiled New York City’s first flagship retail store. Responsibilities in sales & support staff recruitment, training, scheduling, payroll and administrative cost controls with full P&L responsibilities. Assigned as District Mentor to oversee new store opening procedures, set operational guidelines, staffing and training requirements for locations in Paramus, NJ, White Plains NY, Union Square and Columbus Circle, NYC Manhattan.Selected Accomplishments:• Launched 1st ever Gateway Computer Outlet in New York City, Manhattan with in a 6-week span, 2 weeks before required deadline. Garnered national exposure. Generated $40M+ from location, annually.• Promoted to Regional District Mentor by senior management to support multi-store locations throughout NJ and NY. Responsible to assist with store management and support staff recruitment, new store operational procedures and training requirements throughout the district.• Completed the activities of the employment function to include the recruiting, screening and interviewing of exempt and non-exempt personnel; made recommendations on hiring decisions and starting salaries; and oversaw all termination activities.• Excelled in building and motivating management and hourly teams. Developed entry-level associates to leadership positions and quickly became one of the primary trainers of new store managers across the district.• Received several recognition awards by senior management for exceptional leadership, sales training, management skills, accuracy and flexibility to complete assigned objectives.• Maximized sales and profitability of store location through execution of company programs and adherence to policy and procedure metrics. Show less

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  JMN Transportation, LLC

  Jan 1999 - Jan 2006

  PRINCIPLE - Franchise Owner/Operator - Independent Service Provider (ISP)

  Selected Achievements: • Created and lead operations of 14 franchised contracts with FedEx Ground Corporation. Provided Pickup and Delivery services throughout 3 Northern New Jersey and 2 New York counties under stringent ISP (Independent Service Provider) Agreements. Generated revenues of over $2M in 2007.• Conceptualized expenditure control metrics, analyzed monthly A/P & A/R reports, processing of weekly payroll and operational reports with full P&L responsibilities.• Responsible for recruitment, compensation, employee relations, counseling, termination, investigations, benefit review and implementation, policy development and compliance with State and Federal regulations.• Increased company revenues by 28% and raised profit margins by 14.5% within 18 months.• Reduced operation expenses by 18% within a 12 month period. • Resolved reported customer complaints and issues. Engaged the client to help create a meaningful business relationship by being proactive, responsible, professional, and ethical enabling clients to remain loyal to the brand and the organization.• Controlled and tracked business-related expenses including: vehicle financing, fuel, taxes, insurances and preventative maintenance costs. Ensured Department of Transportation (DOT) compliance. • Expanded business operations from 1 to 14 ISP approved franchised contracts in a 48 month time span. • Recognized as the largest independently owned franchised fleet for the Northeast Region in 2006.• Amplified revenue from $240K in 2001 to $2.5M in 2007. Show less

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  WELTMAN Home Services, Inc.

  Jan 2006 - Jan 2009

  REGIONAL SALES MANAGER

  Executed the creation and training requirements for an in-house sales division of full time residential Home Comfort Experts to facilitate home improvement and HVAC equipment upgrade/replacement opportunities. Managed direct sales, customer service, and brand awareness to promote new business throughout the Northeast territory. Formulate marketing, brand planning and business-development strategies to drive revenue growth. Determined tactics to cut and eliminate inefficient department spending. Directed monthly reporting, sales projections and budgeting to exceed company expectations.Selected Accomplishments: • Achieved 100% of department sales recruitment and training requirements 2-months before deadline. • Increased HVAC sales by 23% with 31% profit margin growth within a 4-month time period. • Lead, aligned, motivated and performance managed direct reports to ensure their commitment to deliver targeted sales goals and objectives.• Determined project needs, constraints, and responsibilities to meet customer’s HVAC system design and installation requirements. Performed home comfort evaluation and residential load calculations to determine equipment needs. • Contacted and met with customers on a regular basis to discuss all aspects of proposals and closed sale opportunities.• Authorized replacement, credit, or refunds as necessary to facilitate the refund/exchange process including negotiation of back charges and customer disputes.• Answered technical questions on HVAC systems, system application alternatives, installation, operation, maintenance, and problem resolution.• Executed sales plans and tracked infrastructures for residential HVAC repair/replacements and managed daily installation schedule requirements. • Directed company marketing and advertising campaigns resulting in a 28% increase in residential repair and installation opportunities. Show less

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  FORTE EXPRESS, Inc. - EcoSmart Environmental Solutions. LLC - EcoSmart Solar

  Jan 2009 - Apr 2011

  DIRECTOR OF OPERATIONS

  Established key performance indicators and a strategic direction for the company. Devised innovative operating realignment initiatives, marketing and advertising campaigns, productivity improvements and cost reduction, inventory control and dispatching procedures. Directed sales and business development/field operation functions, including new product rollouts, key account and project management, customer relationship development, contract negotiations and order fulfillment.Selected Accomplishments:• Developed and filled company's first ever in-house marketing and advertising functions.• Conceptualized a highly effective consumer advertising and marketing campaign, which generated over $490K in sales within a 16 week period. • Redesigned and managed company web site, booth designs and setups, and promotional collateral and presentation materials, creating a consistent, dynamic, and professional branding/corporate statement.• Successfully conceptualized, launched and managed the “start-up” operations and business plans of 2 BPI (Building Performance Institute) State Certified branch locations within a 4 month period. • Reduced operating expenses by 18% within 5 months by cutting office supply expenses, controlled payroll and overtime costs and negotiated discounts and better payment terms with suppliers. • Monitored all field activities to ensure on time and consistent services for all clients and scheduled projects.• Managed Call Center, Dispatching and Human Resource functions, including: Strategic planning, organizational development, staffing, training, benefits administration, employee relations and payroll management.• Devised better management reporting procedures, information flow, business process and organizational planning resulting in a 16% rise in profit margins within a 12 month period. • Initiated and implemented company hand books which outlined disciplinary procedures, codes of conduct, FMLA policy and benefits information. Show less

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  Chute Master Environmental Services

  Apr 2011 - Jan 2013

  REGIONAL FIELD OPERATIONS & SERVICE MANAGER

  Responsible for project planning and job scheduling, sales management, resource allocation, purchasing, inventory control, contract negotiations, field operations and office administration functions for multi-branch locations throughout Massachusetts, Connecticut, New Jersey, New York, Pennsylvania, Washington DC, Maryland, Rhode Island and Florida.• Directs & oversees projects and/or team leads on complex assignments throughout multiple states.• Enhanced communications and employee productivity by envisioning and implementing a web-based calendar of events, eliminating project & job scheduling conflicts.• Accountable for performance evaluations and talent search, development, training, engagement and retention of company employees and sub-contractor team associates.• Ensures integrity and delivery of multiple assignments with respect to time, budget, scope, change, risk and resources.• Responsible for all expense management and inventory control for branch locations.• Applies effective project management methodologies and control techniques to achieve quarterly goals; establishes and monitors long-range objectives and develops strategies to improve efficiencies while reduce operating costs.• Responsible for financial and operational analysis, reporting and planning to achieve profitability goals. Show less

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  JAY-HILL REPAIRS

  Jan 2013 - Mar 2014

  OPERATIONS/SERVICE MANAGER

  A CFESA (Commercial Food Equipment Service Association) certified corporation specializing in parts and service for Commercial Kitchen Equipment. • Performed ongoing customer/market research and demographic profiling to identify sale opportunities.• Conceptualize and orchestrate marketing campaigns that effectively reinforced and built brand awareness.• Oversaw the handling of all incoming service & sales calls, daily work orders, PM assignments for technicians, and troubleshooting issues. Performed spot inspections on staff performance and callbacks to ensure quality assurance.• Structured and implemented operational programs and policies in the areas of field training, sales management, ad campaigns, compensation structures, benefits packages, incentives and new-employee orientation.• Responsible for performance evaluations and talent search, development, employee retention and field training of 15 service technicians and 14 administrative support staff members. • Interviewed, hired, trained, and supervised assigned personnel, conducted performance appraisals and made recommendations for appropriate employment action.• Interfaced with partners and large clients throughout the region to develop and maintain organizational strategies, operational efficiencies, and business/sales plans to improve profitability and control operating expenses. • Effectively managed and maintained a fleet of 15 service and support vehicles through regular inspections and preventive maintenance programs to meet operational needs. Utilized GPS vehicle dispatching data to improve profitability.• Analyzed monthly business expense reports, approved weekly payroll and operating costs. * Relocated to Palm Harbor Florida in November 2014 Show less

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  NESTLE USA, Professional Beverages, Cruise Ship Division

  Mar 2014 - now

  CRUISE OPERATIONS SUPERVISOR – North America

  • Supervises technicians, external service providers and shop mechanics throughout Nova Scotia, New Jersey, New York, South Carolina, Florida, Texas, Seattle Washington and Juneau Alaska to achieve efficiencies and deliver performance targets. • Coordinates with and assists Nestle Professional Beverage Sales and Cruise Lines/Ships crewing to manage hot and cold beverage dispenser repair and installation needs.• Responsible for the implementation of company operation policies, processes and performance goals in conjunction with Cruise Division business requirements. • Manages and coordinates Cruise Ship service scheduling including staff training, mechanical services and preventative maintenance/repair requests, equipment, parts storage, purchasing and warehousing to drive operational efficiencies and financial plans.• Ensures the accurate collection and recording of equipment and operational data. • Oversees equipment and parts inventories to insure required needs are met throughout North America. • Submits monthly KPI reporting and warehousing/parts inventory data. • Audits field technicians, shop mechanics and sub-contractors service technics and schedules training as needed on existing and new equipment.• Conducts monthly and annual review with peers, sales associates and administrative personnel on operational activities and service data to determine changes in procedures required to improve performance levels and customer satisfaction.• Counsels and discipline employees and establishes programs for improvement through Individual Development Programs. Show less