Jacob C.

Experience

• 

  Starbucks

  Aug 2018 - Feb 2019

  Barista

  • Maintained composure and completed directives at a high standard including amid exceptional traffic.• Provided extra assistance during holiday promotions outside of shift expectations.

• 

  Asian Bistro

  Oct 2019 - May 2021

  Server and Cashier

  • Built excellent relations with regular customers, fellow staff members, as well as independent deliverydrivers.• Lead new staff members through required training regimens to ensure proper work procedures

• 

  Entourage Yearbooks

  Aug 2021 - Mar 2022

  -Managed deployment of cloud-based vulnerability scanner.-Created organizational security policies following best practices of NIST 1.1 Framework-Developed security architecture recommendations for the confidentiality and integrity of PII handled by organization-Analyzed open-source and industry compliance documentation for organizational remediation -Oversaw successful daily completion of 5000 books during holiday surge-Designed product specification sheets and production procedures-Collaborated with other production officers to improve production processes-Created a SQL script that organized production management progress

  • Cyber Security Consultant

    Dec 2021 - Mar 2022

  • Production Operations Specialist

    Aug 2021 - Dec 2021
• 

  Micrologic

  Oct 2022 - Feb 2023

  IT Technician

  • Organized intermediate to advanced SQL pulls, queries, and updates on a daily basis• Troubleshot hardware and software situations on individual and organizational scales• Maintained comprehensive ticket notes for security and policy purposes• A hand-selected member of a specialized team (Enterprise Level Support) in charge of over 120 sites• Solved over 500 tickets in 4-month span, while maintaining detailed documentation on each issue

• 

  MJH Life Sciences®

  Sept 2023 - now

  IT Compliance Analyst

  - Part of a team leading the organization in becoming ISO 27001 Certified- Assisting with information security remediation by using a cloud-based vulnerability scanner- Implementing risk management by assessing user risk and improving training and phishing campaigns- Providing detailed documentation on potential optimizations and refinements