Gowtham T

Experience

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  Sutherland

  Jul 2021 - Aug 2022

  Associate

  • Worked as a frontline support agent to assist Canadian customers in resolving their retail order issues, such as where is my stuff, troubleshooting help with the purchased products, helping find products and providing suggestion for their exact needs and return of products• Handled high volumes of chat and email in triple customer at time with 100% Quality • Maintained Key Performance Indicators (KPI) like Repeated Adjustive Positive Rating, Resolve Rate, Customer Experience, Quality, and Average Handling Time.• Contributed to improving customer satisfaction and the success of team scores for productivity. Show less

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  Freelance (Self employed)

  Sept 2022 - Jan 2023

  Digital Marketing Executive

  • Generated Customers leads for my clients all over the industries such as Saloon, restaurants, Catering Management, and Management companies through Meta and Google ads• Managed social media accounts of my clients and helped generate Customer leads via Social Media Marketing• Created posts and content for Instagram and YouTube media platforms and scheduled social media posts

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  Groupon

  Feb 2023 - Mar 2024

  Customer Service Representative

  • As frontline support, I handled and resolved irate customer issues about redeeming discount vouchers, helped find perfect deals for their outing vacations, hotel trips, & account issues.• Resolved over 104 tickets per day via chat and email • Provided multi-lingual customer support for countries all over the world using AI translator• Assisted dual customers at a time through dual-channel such as email and chat • Escalated long-standing cases promptly to address customer concerns immediately• Maintained key performance indicators (KPIs) like customer satisfaction, resolve rate, customer experience, quality, and average handling time.• Contributed to continuous success of the organization and team by providing exceptional customer service Show less

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  Amazon

  May 2024 - Jul 2024

  CS associate L2

  Frontline customer support for Amazon.comInternational phones support

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  Movate

  Aug 2024 - now

  Technical Support Engineer

  • Providing international customer support via phone, resolving issues related to business account problems, IP phone troubleshooting, Billing, diagnosing and resolving VOIP network issues.Providing technical assistance to ensure seamless communication for businesses.IVR setup, Call quality, troubleshooting inbound and outbound calling issue, Call flow setup, Integration, Call Center management.Providing timely resolution for the customers within the SLA period and TATAssisted customers with billing queries Invoice request, price reduction, payment issues• Maintained high levels of customer satisfaction by providing efficient, professional, and empathetic support, contributing to the overall success of the support team Show less