Ahmed Mokhtar

Experience

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  International Company for Industrial Development – DEVCO

  Oct 2009 - Nov 2010

  Inspector engineer

  Tasks & Responsibilities:Worked as an inspector engineer in the “International Company for Industrial Development – DEVCO”It is a mechanical company, where we used to make non distractive test on weld, using several methods like (Ultrasonic Test, Penetrant Test, Magnetic Test, and radiography Test) to get sure it is free of defects and it will be reliable in many industries. Participate in several projects at many sites as: Maradive, San Masr, Summed, EZZ EL-Dekhila, Timsah ship building, ADES…etcAlthough this was not my actual career, as it was assigned for mechanical engineers and I am a communication engineer, but immediately after graduation I insisted to work in any engineering field to prove myself and take more experience, as well to prove that I can succeed in any field even if it was something out of my career. As a welding inspector engineer, my job specifications were:------------------------------------------------------------------- Responsible for assigning duties and tasks to welding staff so that they can work together as a team and complete the given work within the deadline.- Ensure that all the welding related tasks that are being done are as per safety regulations and set standards.- Perform visual inspections on the welded items which are still in progress to checkfor deformities or scope for improvement.- Record the readings of tests so that they can be used in the future forreference.- My certifications ensure that I have the appropriate skills for determining the quality ofwelds; to ensure that the work produced by welders meets specifications for quality and safety.- Verification, when required that post weld heat treat¬ment has been conducted in accordance with specification requirements.- Evaluation and preparation of inspection reports for the employer or the client.- Use engineering judgment and common-sense. Show less

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  Vodafone

  Mar 2011 - Jul 2011

  Customer Service Representative

  Tasks & Responsibilities: Being a customer service representative is typically good at listening, and I had great communication and interpersonal skills.In this period I was trying to take more experience to deal with different type of customers, to know how to be flexible enough, and be such a helpful kind person.I learned how to impress the others, how to exceed their expectations.Although, it was not my pure career, but I was focusing to gain more experience and Market Knowledge, as well to develop my communication skills with the others.As a customer support agent, my job specifications were:---------------------------------------------------------------- Manage large amounts of incoming calls and customer service inquiries.- Attract potential customers by answering product and service questions; suggest information about other products and services.- Maintain customer records by updating account information.- Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, follow up to ensure resolution.- Maintain customer satisfaction and contribute to company success.- Meet customer service team sales targets and call handling quotas.- I had to be familiar with CRM systems and practices- Provide Customer orientation and ability to adapt to different types of characters Show less

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  Arab Computers

  Jun 2012 - May 2018

  Tasks & Responsibilities: Work at Arab Computers Company, as a Senior Systems Engineer, my job specifications were:--------------------------------------------------------------------------------------------------------- Implement new solutions for small and midsize companies.- Design and assist as a teamwork member in the implementation of new solutions for enterprise organizations.- Focus on disaster site plans, especially for enterprise business, by combining between hardware and software items; to achieve high availability.- Troubleshoot most of system and network problems in different corporates.[Like troubleshoot active directory, exchange, cluster problems, as well switches, and firewall policies problems]- Assist customers to maintain site stability and security, through different security topologies beginning by configuring antivirus engines and operating systems updates, ending by configuring the most restricted firewall rules and polices and antispam, passing by switches, access points’ security configuration.- Send our customers monthly awareness mails, and hold meetings; to warn them from new dangerous threats. Show less Tasks & Responsibilities:Work at Arab Computers Company, as IT systems engineer. Companies where I used to support them: Airliquide, Allianz, EZZ EL-Dekhila, Redmar, ACE global, Lecico, Zahran group, Nile scan, Nascotours, British council, Eastmed, Swedish institute, Medlevant, Worms, MELC group…etc As an IT Systems Engineer I was doing the following:- Research and identify solutions to software and hardware issues- Diagnose and troubleshoot technical issues, including account setup and network configuration- Ask customers targeted questions to quickly understand the root of the problem- Track computer system issues through to resolution, within agreed time limits- Talk with clients through a series of actions, either via phone or mail until they have solved their technical issue- Implement Domain servers with DNS, DHCP, and other roles and features- Properly escalate unresolved issues to our appropriate internal teams (e.g. software developers)- Provide prompt and accurate feedback to customers- Ensure all issues are properly logged- Prioritize and manage several open issues at one time- Follow up with clients to ensure their IT systems are fully functional after troubleshooting- Prepare accurate and timely reports- Manage and monitor all installed systems and infrastructure- Interact with hypervisors’ platforms such as Hyper-V and ESXI- Administrate Microsoft exchange environments- Install, configure, test and maintain operating systems, application software and system management tools- Maintain security, backup, and redundancy strategies- Configure firewalls; to maintain sites’ safety and stability- Monitor and test application performance for potential bottlenecks, identify possible solutions.- Troubleshoot system and network problems as well diagnose and solve hardware or software faults- Replace spare parts as required- Test and evaluate new technology and new systems Show less

  • Senior Systems Engineer

    Nov 2014 - May 2018

  • Systems Engineer

    Jun 2012 - Nov 2014
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  Dell EMC

  Feb 2018 - Nov 2018

  Advisor, Enterprise Technical Services

  Advisor, Enterprise Technical Services,Dell EMC | Data protection Solutions====================================================As an advisor enterprise technical support engineer, my job specifications were:----------------------------------------------------------------------------------------- I am certified in DELL ISM “Information Storage and Management V3” course; to be able to deliver the right information regarding DELL backup and storage products, and know other general information about other vendors technologies. Respond to new service requests opened by our customers as per their severity. Troubleshoot the issue; by analysing problem logs and environment information; to get the suitable solution to apply. Send the customer to apply the action plan, or to start a conference session to apply it under my supervision. If action plan succeeds to solve the case, customer can have some time to monitor what will happen during the next few hours after solving the issue, or he can archive the case. Update our DELL portal with new KBs if needed, and update the service request tickets with every action step I am doing. As a one big team, we help each other solving issues in some cases, as well to provide new technical information about new cases and how to troubleshoot them represented in mini sessions. As well I have to improve my technical skills, through self-study courses, and internal DELL trainings. Participate with the team in new activities that will help improving the company business, and team spirit. Show less

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  Pharco Corporation

  Dec 2018 - now

  IT Manager

  As a system and network IT Manager engineer, my job specifications are:----------------------------------------------------------------------------------- Leading a team of four engineers, and seven technicians. Make important analysis and design for new projects. Create short and long-term strategy in terms of technological growth. Lead the implementation and support of technological solutions, such as: - Skype for business “On Premises Implementation” - Total VMware Storage migration from IBM V7000 to HP 3PAR 8200 - Configure Fortigate firewall, to replace the old Cyberoam firewall - Implement Kaspersky Security Center, and deploy Kaspersky Endpoint for 2500 users. - Configure HP modular layer 3 core switch and 63 Edge Switches Ensure staff follow processes and proposes process improvements where necessary. Remove all technological obstacles from business operations. Ensure that data is secure from leak, tampering and accidental deletion. Propose, implement and support new technological solutions that improve business operations. Regarding assigning tasks: - I assign each task to every engineer using our ticketing system; to monitor task processing. - Everybody can take any task regardless priority and dependencies; due to the high experience the team have. Within a short period, I was able to improve the infrastructure network design for the whole company; to increase efficiency and connectivity speed. Write and design the full company network/system documentations and security policies. Write and update the IT department SOPs necessary for data integrity. Generate monthly reports, and incident reports, to the IT director, and discuss them to ensure business continuity. Show less