Nicholas Johnston CIC CRM CBA

Experience

• 

  GEICO

  Dec 1993 - Jan 2000

  * Responsible for personal lines automobile insurance. Responsible for territory alignments, pricing, class factors, surcharges and sales strategy. * Project leader for GEICO's "Detroit Plan" allowing us to penetrate the 10th largest auto market (productivity increased from 6% to 23.2%). * Worked on and helped introduce a new Standard Tiering product- combining preferred, standard, and non-standard into one product Co-managed 60 sales associates and three supervisors. Responsible for associate retention, career counseling and sales training. Departmentally responsible for budgeting, turnover ratios, business plan follow-up, staffing and sales efficiency. Supervised a team of coach/supervisors in developing an intensive program for the rapid training of associates on sales rapport, second closing, objection handling and customer service. Responsible for interviewing, assessing, and hiring new sales associates- turnover decreased by 22% and productivity increased by 2.1 points. Ranked #2 for 1994 - sales division- selling nearly $1 Million auto insurance premium.

  • Michigan State Manager

    Jul 1995 - Jan 2000

  • Administrative Supervisor

    Jan 1997 - Dec 1999

  • Transitional Supervisor & Trainer

    Jan 1996 - Jan 1997

  • Hiring Team Lead

    Feb 1995 - Jan 1996

  • Insurance Sales Counselor

    Dec 1993 - May 1995
• 

  The Hanover Insurance Group

  Apr 2000 - Jun 2011

  * Worked to develop the BPM CoE (Business Process Management Center of Excellence)* Project Investment Coordinator for Commercial Lines & Emerging Business investment proposals managing our portfolio business case creation, business value quantification, and tracking projects from strategic idea through post-deployment * Responsible for all Commercial, Emerging Business, and M&A Project “Pre-work”- including creation of current state models, technology transition to enterprise process service model, process re-engineering, and defining success metrics and KPIs* Created risk impact assessment tool that incorporated all our knowledge & system assets -detailing the interactions all our applications, tools, services, processes, actors, databases, reports, and products. * Responsible for developing a central repository to structure & standardize 500+ process model catalog (current & future state) Show less

  • Business Process Architect

    Jul 2009 - Jun 2011

  • Lead Business System Analyst

    Feb 2002 - Jul 2009

  • Commercial Lines Underwriting Associate

    Jan 2001 - Feb 2002

  • Senior Training Specialist, Training Consultant

    Apr 2000 - Jan 2001
• 

  AXIS (AXIS Capital)

  Jun 2011 - now

  • Championing a culture of “innovation as a practice” within AXIS, by advocating for a customer-centric focus when evaluating solution opportunities, technology adoption and process improvement. • Supporting existing Lower Middle Market (LMM) solution development focused on low & no-touch workflows that deliver faster underwriting while reducing expenses.• Supporting the creation of an ideation framework that includes facilitation of brainstorming sessions that encourage out-of-the-box thinking and the adoption of emerging technologies.• Supporting our innovation pipeline, strategically prioritizing initiatives based on potential impact, alignment with market needs, and organizational capabilities to correctly “meet our business partners where they are” based on their innovation readiness.• Ensuring Underwriting & Operations have representation when evaluating and selecting of all new workflow solutions, underwriting workbenches, and rules based underwriting systems.• Supporting cross-functional teams in the development and communication of compelling business cases for innovative projects, clearly articulating the value proposition, ROI, and strategic alignment across stakeholders.• Working closely with operations, underwriting, and technology teams to ensure solutions that enhance operational efficiency and customer engagement have a smooth transition of projects from ideation through implementation.• Utilizing well-honed people skills to collaborate with internal AXIS partners (e.g., underwriting, IT, operations, distribution, actuarial) and external partners, ensuring technology solutions meet business strategies.• Consulting, guiding and/or supporting internal teams’ post-implementation business case validation exercise, focusing on maximizing business value and ensuring the adoption aligns with the defined use cases. Show less • Responsible for seamlessly integrating our vendor/partner solutions for our Home-Based Business product offerings including enhancements to our products, classes, rating, and taxes & surcharges• Developed and executed multiple implementation strategies to enhance our product offerings including validation parameters with our program partners• Performed system/policy audits of our partner systems to validate our incoming monthly Bordereaux and metrics files against our transactional definitions• Developed a quality control & version management framework to ensure the accuracy of our product definition within partner systems• Used analytics and insights to gain a deep understanding of emerging customer behaviors and desires for emerging opportunities Show less • Responsible for the IT portfolio of work within Professional Lines (Global Cyber & Technology / Agency Portal) acting as single face for all the business issues- maintenance & enhancement or new build functionality• Aligned technology capabilities to the business strategy & roadmap for Professional Lines including cost-benefit-assessments, project charter through project development, UAT & implementation• Coordinator/Liaison between business stakeholders, product, actuary, IT BA leads, IT functional leads and their development teams• Maintained enough functional knowledge to articulate business process and needs directly to the project teams• Facilitated the grooming and prioritization of business backlog – keeping capability and strategic initiatives aligned Show less Process Engineering Lead for our Solution, Design & Delivery Team- North American Insurance Segment. • Responsible for the successful migration of numerous products from our legacy system into our Duck Creek policy administration system (GL & Property, Cyber, MPL, Excess, PL Package)• Developing pre-set product offerings for use with different distribution channels• Expanded and monitored our capability build-out within a living capability framework• Led effort to modularize our prior policy administration system to allow integration between our legacy and new policy admin system • Led multiple operations and process efficiency exercises to increase underwriting bandwidth and support availability Show less

  • Senior Innovation Engagement Lead

    Dec 2023 - now

  • Sr. Product Implementation Specialist (VP)- Small Specialty Commercial

    Mar 2021 - Mar 2024

  • Sr Business Liaison- Professional Lines (VP)

    Dec 2019 - Mar 2021

  • Senior Application Delivery Lead (VP)- Digital Workplace CoE

    Aug 2018 - Dec 2019

  • Process Engineering Practice Lead (VP)

    Apr 2013 - Jul 2018

  • Business Development (AVP), Insurance

    Jun 2011 - Apr 2013