Experience

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  Cgi

  Aug 2017 - Apr 2018

  Devops engineer

  - Applied DevOps principles to streamline software development and operations. Improved Deployment Frequency (80%) and reduced Mean Time to Deploy (MTTD: 15 minutes) by implementing CI/CD pipelines and automation practices.- Gained experience in designing and deploying microservices architectures using Docker, resulting in enhanced Application Scalability (40%) and reduced System Downtime (5%). Contributed to a high Microservice Availability Rate (99.9%) for reliable service delivery.- Implemented automation solutions that increased Operational Efficiency (35%) and minimized Manual Configuration Errors (10%). Achieved a 50% reduction in deployment times through effective automation practices.- Leveraged Jenkins for CI/CD pipelines, resulting in a high Build Success Rate (97%) and optimized Build Times (25%). Contributed to faster Deployment Frequency (75%) and streamlined development workflows.- Used Ansible for configuration management and automation, resulting in reduced Configuration Deployment Time (30%) and a high Playbook Success Rate (95%). Enhanced Infrastructure Consistency and Compliance with minimal Configuration Drift (5%).- Applied ITIL best practices in IT service management, achieving a high SLA Compliance Rate (98%) and improved Problem Resolution Time (MTTR: 4 hours). Contributed to a high Customer Satisfaction Score (CSAT: 92%).During my Co-Op experience, I made significant strides in applying my technical skills and theoretical knowledge to real-world challenges. My proactive approach, combined with a strong drive to excel, allowed me to contribute meaningfully to any team. I am eager to continue developing my expertise and making impactful contributions in the IT and DevOps fields. Show less

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  Red hat software services (india) private limited

  Oct 2018 - Sept 2019

  System administrator

  - Proficient in managing and maintaining Red Hat Enterprise Linux (RHEL) systems, ensuring high System Uptime (99.9%) and optimal performance. Expertise in automating administrative tasks using shell scripting, leading to improved System Performance (15%) and reduced Manual Intervention (20%). Skilled in managing Logical Volume Manager (LVM) and configuring Autofs for efficient storage and resource management.- Experienced in implementing ITIL best practices, achieving high Service Level Agreement (SLA) Compliance Rate (95%) and improving Incident Resolution Times (Mean Time to Resolution (MTTR): 3 hours). Proficient in ITIL processes such as incident, problem, and change management, resulting in streamlined workflows and enhanced Service Delivery Quality (90%). Successfully led IT service management initiatives, reducing IT Support Tickets (30%) and increasing Customer Satisfaction Score (CSAT: 90%).My comprehensive skill set, combined with a commitment to excellence and a proactive approach, positions me as a valuable asset to any organization seeking to optimize its IT operations and service management practices. I am dedicated to driving efficiency, ensuring system reliability, and delivering exceptional results. Show less

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  Xe.com

  Oct 2019 - Feb 2020

  Cloud engineer

  - Proficient in configuring and managing Amazon EC2 instances, ensuring optimal performance and scalability. Successfully maintained high Instance Uptime (99.95%) and efficient resource utilization and enamoured in planning and executing AWS cloud migrations, achieving seamless transitions with minimal Downtime (2%) and improved Cloud Resource Utilization (20%).- Proficient in using Datadog for monitoring and analytics, leading to improved System Performance (15%) and faster Mean Time to Detect (MTTD: 5 minutes) and Mean Time to Resolve (MTTR: 30 minutes) incidents.- Experienced in using Gitlab for CI/CD pipelines, achieving high Build Success Rate (95%) and Deployment Frequency (85%). Skilled in Git for version control, ensuring efficient code management and integration with a high Code Merge Success Rate (98%).- Proficient in Jenkins for continuous integration and delivery, streamlining automation processes and reducing Build and Deployment Time (20%).- Competent in using Confluence for knowledge management and collaboration, leading to better documentation quality and enhanced team collaboration, improving overall Project Documentation Quality (90%) and also in Jira for project management and issue tracking, contributing to increased team productivity (30%) and a high Resolution Rate (85%).- Experienced in using Burp Suite for web application security testing, identifying vulnerabilities, and ensuring secure applications. Achieved a high Vulnerability Detection Rate (90%) and reduced Security Incident Rate (5%).- Experienced in managing and optimizing MySQL databases, ensuring high Database Uptime (99.9%) and query performance improvements (20%).- Skilled in using Endpoint Central for centralized endpoint management, improving Endpoint Compliance Rate (95%) and reducing IT Support Tickets (30%). Show less

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  Cisnet.ca

  Feb 2020 - Jun 2021

  Devops engineer

  - Proficient in Jenkins for continuous integration and continuous delivery (CI/CD) pipelines, achieving high Build Success Rate (95%) and Deployment Frequency (85%).- Skilled in using Groovy for scripting within Jenkins, leading to streamlined automation processes and reduced Script Execution Time (20%).- Strong expertise in Red Hat system administration, ensuring high System Uptime (99.9%) and efficient resource management.- Adept at managing storage using LVM, leading to better Disk Space Utilization (85%) and flexible storage management.- Proficient in configuring and managing Autofs for on-demand mounting, improving System Performance (15%) and reducing Manual Mounting Errors (3%).- Effective in managing software projects, maintaining high Project Completion Rate (92%) within budget and timelines.- Expertise in version control with Git, ensuring efficient code management and integration with a high Code Merge Success Rate (98%).- Proficient in containerization using Docker, resulting in higher Deployment Frequency (90%) and enhanced application portability.- Expertise in providing first-level support, maintaining a high First Call Resolution Rate (FCRR: 80%) and excellent Customer Satisfaction Score (CSAT: 90%).- Skilled in IT Service Management (ITSM) practices, ensuring streamlined incident, problem, and change management with high SLA Compliance Rate (95%).- Proficient in using Jira for project management and issue tracking, contributing to increased team productivity and a high Resolution Rate (85%).- Competent in using Confluence for knowledge management and collaboration, leading to better documentation quality and enhanced team collaboration.- Advanced skills in Microsoft Office suite, aiding in efficient documentation, reporting, and communication.- Experienced in managing and optimizing MySQL databases, ensuring high Database Uptime (99.9%) and query performance improvements (20%). Show less

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  Troes

  Jul 2021 - Oct 2021

  Technical analyst

  - Expertise in providing prompt and effective first-line support to resolve issues and maintain operational efficiency. Known for high First Call Resolution Rate (FCRR: 80%) and excellent Customer Satisfaction Score (CSAT: 90%).- Adept at gathering and documenting requirements with a focus on clarity and completeness, ensuring high Data Quality Rate (95%) and minimizing Requirement Change Rate (5%).- Skilled in managing and resolving incidents swiftly, maintaining a low Mean Time to Resolution (MTTR: 3 hours) and high Service Level Agreement (SLA) Compliance Rate (95%).- Proficient in using BMC Helix ITSM for incident, problem, and change management, ensuring streamlined workflows and improved Incident Response Time (20 minutes).- Experienced in utilizing Jira for project management and issue tracking, contributing to increased team productivity and a high Resolution Rate (85%).- Competent in using Confluence for knowledge management and collaboration, leading to better documentation quality and enhanced team collaboration.- Strong version control skills using Git, ensuring efficient code management and integration, with a high Code Merge Success Rate (98%).- Experienced in using Visual Studio Code (VSCode) for development, resulting in improved coding efficiency and reduced Average Handle Time for coding tasks (1.5 hours).- Skilled in automating IT infrastructure and processes using Ansible, achieving significant reductions in Deployment Time (40%) and minimizing Configuration Error Rate (2%).- Proficient in containerization using Docker, leading to higher Deployment Frequency (90%) and improved application scalability and reliability.My diverse skill set and commitment to excellence make me a valuable asset to any organization seeking to enhance its IT operations and development processes. Show less

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  Bally's interactive

  Nov 2021 - Oct 2022

  Application support analyst

  - Generated Daily Health Check Reports:Monitored environments across North America, EU, BallyBet 1.0, and BallyBet 2.0 platforms.Improved network availability by 15% through proactive issue identification and resolution.- Reported issues from Dynatrace nightly between 10 PM to 11 PM EST. Reduced incident response time by 25%, enhancing system reliability and user satisfaction.- Conducted regular patching to maintain system security and compliance.Achieved a 20% decrease in security vulnerabilities.- Retrieved data from several Snapshot instances as per JIRA Service Desk commands.Increased data retrieval efficiency by 30%, supporting timely decision-making.- Investigation of Malicious IP Addresses:Performed Who-Is Lookup for domain IPs to prevent DDoS attacks and reduced bounce rate by 10% through enhanced security measures.- Performance Analysis and Collation:Analyzed master and node machine performance using ICINGA, Dynatrace.Enhanced system uptime, contributing to a 12% increase in mean time between failures (MTBF).- Implemented agentless and One-Agent monitoring for optimized performance tracking.Improved page load time by 18%, resulting in a better user experience.Certifications and Training:PCI-DSS TrainingICO Training on GDPR and Data PrivacyCredits achieved for academic accomplishmentIncreased network availability by 15%Reduced incident response time by 25%Decreased security vulnerabilities by 20%Improved data retrieval efficiency by 30%Enhanced mean time between failures (MTBF) by 12%Improved page load time by 18% Show less

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  Mapler enterprises

  Nov 2022 - now

  Senior ml engineer

  - Developed a demand forecasting model using Random Forest Regression, improving forecast accuracy by 20%.- Designed a pricing optimization strategy using reinforcement learning, resulting in a 5% revenue uplift.- Implemented personalized product recommendations using collaborative filtering, increasing customer retention by 15%.- Collaborated with product and data teams in an agile environment to iteratively refine ML models based on business feedback.- Led code reviews and mentored junior engineers, ensuring high-quality code across the team.- Applied Python to data processing and machine learning with a high Accuracy Rate (92%).- Client Liaison and Deal procurement- Implemented MD5 encryption using Python, followed by securing data with the SHA-256 encryption algorithm, ensuring robust data protection.- Providing Customer Service and Support through all the levels of Asset Management including inbound and outbound interaction, deal-closure, asset maintenance and asset disposal in the form of sales.- Applied Python to data processing and machine learning with a high Accuracy Rate (92%). Show less