Experience

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  Arab network house company

  Mar 2007 - Mar 2012

  Supervisor of sales and public relations

  • Arab Network House Company is A leader in IT, Fire Alarm System, CCTV,Building Management Systems (BMS), and Control Systems.• Formulate and implement strategic and tactical sales and marketing plans; oversee all necessary activities to fulfill strategic objectives.• Identify and approach potential new clients, convert enquiries from potential clients to sales.• Develop relationships with existing clients and maximise revenue potential.• Lead the sales team to ensuring efficient execution of sales plans to deliver predefined targets.• Provide timely and reliable management information.• Participate in recruitment of new staff, mentor and coach new and junior staff to build and sustain a committed sales force.• Work toward building the overall strength and performance of the sales and marketing team and the company as a whole.• Participate in events that will promote the awareness of the company and its credentials. • Work with the managing director and marketing team in the development of ideas for new services and new markets for existing services. Show less

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  Heba fire & safety equipments company

  Feb 2012 - Dec 2012

  Sales supervisor

  • HEBA Fire & Safety Co. Ltd is a market leader in the fire and safety industry, specialized in the supply, installation, design, testing, commissioning and maintenance of firefighting, safety and security systems. http://heba.com.sa/FireAndSafety/en/• Lead the sales team to ensuring efficient execution of sales plans to deliver predefined targets.• Motivate, monitor and measure performance of staff ensuring adherence to performance standards and achievement of standards set by the company.• Identify gaps in performance and/or quality of service and implement prompt action plans to strengthen competencies and enhance productivity and performance.• Supervise and control all aspects of customer handling during pre-sales, sales and post-sales stages to deliver consistent high levels of service, resolve complaints and issues and achieve high scores in customer satisfaction index (CSI).• Analyze sales trends, produce accurate sales forecasts and support the management in formulating monthly, quarterly and annual sales goals and quotas.• Manage inventories of vehicles ensuring availability of optimum mix of models as well as effective display of vehicles to drive sales.• Deal with all aspects of staff engagement including holding of weekly meetings to review targets and performances, recognize and reward achievers and create a positive work environment.• Monitor and evaluate performance against KPI metrics and produce reports for the senior management highlighting achievements as well as areas of concern. Show less

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  Al jazirah vehicles agencies co. ltd.

  Dec 2012 - now

  Sales consultant

  • AL Jazirah Vehicles Agencies Co. Ltd. is the sole agent of Ford/Lincoln vehicles in Saudi Arabia, one of the largest automotive companies in the Middle East and the largest Ford dealers in the World. https://en.aljazirahford.com/• Participated in sales of Ford vehicles, meeting and greeting customers, understanding their requirements, providing product information and recommendations and following up to close sales.• Achieve a higher than specified monthly and annual sales targets.• Provided the highest levels of customer service complying with Ford and company standards and ensured customer satisfaction and loyalty and respond to their complaints.• Achieve high scores in customer satisfaction index (CSI).• Coordinated delivery of vehicles to customers including verification of invoices and delivery notes and ensuring completion of pre-delivery inspections and checks.• Dealt with post-sales follow-up with customers through telephone to track vehicle performance and provide required support.• Managed all activities related to vehicle returns and exchanges as per approved company policies and procedures.• Participated in maintaining the showroom including arrangement and refreshment of display of vehicles and other point of sales merchandize.• Professional work on the Salesforce and Kerridge (KCML) systems. Show less