Experience

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  United cerebral palsy child development center

  Jan 2004 - Apr 2004

  Bachelor of social work intern

  UCP serves children age birth to 21 with developmental disabilities, providing educational and therapeutic services.l Conducted intake assessments with parentsl Coordinated therapy and classroom schedulesl Developed a resource and referral guide

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  Beta center

  Aug 2005 - Sept 2005

  Master of social work intern

  BETA provides education, life skills training and career development opportunities to pregnant adolescents and adolescent mothers.l Provided counseling, risk assessment, and distributed emergency supplies to clients

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  Colonial counseling associates

  Oct 2006 - Dec 2011

  Intake assessment specialist

  Colonial Counseling specializes mostly in outpatient group substance abuse treatment, but has also offered psycho-educational sessions in the areas of anger management and impulse control, parenting, and HIV/AIDS education.l Conducted assessments with individual to determine their length of stay in treatment and orient them to the treatment processl Facilitated or co-facilitated group sessionsl Assisted in treatment planning and intervention strategy.

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  Sears

  Oct 2007 - Dec 2011

  Telephone sales representative

  Inbound and Outbound Marketing Call Center

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  Heart of florida united way

  Oct 2009 - Dec 2009

  Information and referral specialist

  2-1-1 Call Centerl Received calls from clients and provided community resource listings for things such as utility or rental assistance, senior services, and crisis intervention

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  Florida agency for persons with disabilities

  Jun 2012 - now

  Independent public speaking consultant

  • Collaborate with the Agency and other participants in the Agency’s programs to create easy to understand PowerPoint presentation about services the Agency has to offer (i.e.: the Medicaid Waiver and IBudget) and how participants can best utilize services to fit lifestyle needs.• Speak as a Panelist in a discussion of unique individual experiences being employed and participating in the Medicaid Waiver program.

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  Wellcare medicare

  Sept 2013 - Sept 2014

  Community liaison

  • Researched multiple dimensions of social service organizations to ensure that WellCare members can easily access their services when needed.• Input the organizations’ contact information and other important details into a database that allows case managers to maximize their focus to find resources for members.

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  Humana inc.

  Sept 2014 - Apr 2017

  Personal health coach

  • Promoted the well-being of 415 members with chronic health conditions on a bimonthly basis by means of telephonic support.• Educated members on how to better manage their health conditions (ex: diabetes, COPD, heart disease, cancer) in order to prevent hospitalization.• Partnered with other members of my team in projects aimed at finding out which methods are most effective in retaining members in the Chronic Conditions Program.• Achieved certification as a People First language specialist. Show less

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  Ultimate medical academy

  Jul 2017 - Jun 2019

  Instructor

  • Guide adult student population through their assigned online coursework as patiently and accurately as possible, in approximately 25 different courses, primarily in the areas of Health and Human Services and English.• Update curriculum when necessary in order to meet accreditation standards and ensure students’ academic and career success.• Continuously develop professional leadership through in-service trainings, conferences, and continuing education units.• Presented with the “Champagne Award” for “always having the most sparkling personality in the office” Show less

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  Vida health

  Aug 2020 - Jan 2021

  Health guide

  • Use Motivational Interviewing to recommend health coaching programs to Ambetter members via approximately 8-12 outbound and inbound calls per hour during a 12-hour shift.• Once the member agrees to enroll, evaluate their physical and mental health, schedule their consultation with Health Coach.• Remove any technological barriers so that members can successfully log in to the Vida mobile or web app for their consultation.• Mentor new Health Guides who join the team to learn scripts, organization, best practices, objection handling and provide encouragement. Show less

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  Sharecare

  May 2021 - Nov 2021

  Health coach

  2021-Present Health Coach, Sharecare, Franklin, TN (Remote)• Walk members through a range of health and wellness topics of their choosing, (ex: stress management, meal planning, fitness goals, etc.) using the CONNECT Model of Motivational Interviewing• Instruct members how to put approved resources into practice on their own in order to meet the objectives and goals they set• Attend trainings and meetings to ensure up-to-date knowledge and skills• Maintain metrics above 90% schedule adherence and under 5 minutes documentation time, as asked by management Show less

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  Calibrate

  Nov 2021 - Oct 2023

  Accountability coach

  • Exemplified Calibrate’s mission to “change the way the world sees weight” through video coaching sessions focusing on the pillars of food, exercise, sleep and emotional health• Engaged with 150 Year 1 and Year 2 members between biweekly sessions via messaging and resources provided (recipes, supplemental guides, general FAQ’s, etc.), since promotion to Masters Coach in July 2023• Exceeded Coaching Dept expectations for 60% of assigned members having met their 10% weight loss goal, by having a 69% outcome percentage Show less

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  Weekend health

  Jan 2024 - now

  Member experience manager (care coordinator)

  • Remove barriers to access to GLP-1 medications for the treatment of obesity for 600 members via coordination with Clinicians, insurance and pharmacy providers• Collaborate on ways to streamline workflows as an individual, team, and as a company• Communicate with members, teammates and vendors via messaging platforms, Slack, Zoom, email and phone