Katherine Bell

Experience

• 

  Stream Global Services

  Jan 2008 - Nov 2011

  I was responsible for training for the entire contract for new items and changes from the parent company. This included monthly skill-building training and all new hire training as well. I was a customer service agent responsible for organization administration tasks as necessary from customers and resolving customer issues that could not be resolved at the Tier 1 level.

  • Classroom Training Manager

    Nov 2010 - Nov 2011

  • Tier 2 Customer Support Representative

    Jan 2008 - Dec 2010
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  Sales Optimizer, LLC

  Nov 2011 - Jul 2014

  Salesforce Instructor and Consultant

  I was a senior consultant / Architect who worked directly with clients to evaluate and determine their business needs for their Salesforce Implementation. This included designing a detailed solution to meet their goals and building the system to match, configuration from top to bottom, testing and training. Responsibilities included:• Experience with designing / creating solutions for system-wide implementations and system configuration• Vast ability to balance demands from many different angles and work necessary hours to support those demands• Management of administrative functions: page layout / field and object creation and modifications, profile / role hierarchy changes, security sharing implementations, workflow and validation rule creation and troubleshooting• Extensive experience working with Salesforce developers to implement and rollout major customizations and integrations• Experience developing / maintaining reports and dashboards to maintain and track system metrics and usage statistics Show less

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  NTT DATA Corporation

  Jul 2014 - Jul 2015

  Application Software Developer - Senior Consultant

  I was a senior consultant responsible for:Business Process Review & requirements gatheringSolution Architecture and documentation creationConfiguration and setupProject Management of offshore development resourcesSalesforce VisualForce page / Site.com implementationAdministration and User Training

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  Jenzabar

  Jul 2015 - Dec 2016

  Salesforce Implementation Specialist
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  Capgemini

  Dec 2016 - May 2020

  Manager, Senior Salesforce Business Analyst

  o Delivery Architect responsible for transcribing business needs intoconfiguration requirements for offshore configuration/developmento Business Analyst and requirements gathering / documentation for agileimplementationso Functional Lead and managing of onshore and offshore resources

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  SparkOrange

  May 2020 - Jun 2020

  Senior Salesforce Consultant
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  Salesforce

  Jun 2020 - now

  Program Architect / Technical Architect