Tony Thomas

Experience

• 

  Mphasis

  May 2008 - Aug 2013

  Manage a team of 5 Team leads who has directs of 15 to 20 FTE’s each and handle daily back-office operations.Provide periodic performance updates to management and onshore stakeholders.Handling customer complaints diligently with preventive actions.Provide inputs on process and system to the management and clients in order to modify operations as needed to reduce customer impact.Partner with leaders to identify future processes and develop business cases to transition work from onshore. Partner with leaders to develop and present process improvement concepts and strategies to senior management in partnership with manager and direct reports. Clearly identify problems to be addressed and expected benefits resulting from alternative solutions. Show less Manage a team of 10 to 15 processing executives and handle day-to-day back-office operations.Provide coaching and feedback to team members to enable them to improve and sustain their performance.Maintaining monthly, weekly and daily reports. Maintaining team files and accurate records as per audit requirements. Quality checks on a daily basis and sharing timely feedback.Disseminating process updates effectively. Identifying the error trend and analyzing the same for QC Calibrations. Show less

  • Assistant Operations Manager

    May 2011 - Aug 2013

  • Unit Manager

    May 2008 - May 2011
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  Oracle

  Aug 2013 - Oct 2020

  Management professional with experience in contracts & order management in Quote to Order operations. I manage operations with proficiency around People Management , Process Improvement Initiatives, Quality Assurance and Training & Development.Managed Quote to Order functions for Oracle Global Finance Operations. I managed a team of 30 – 35 employees to support Oracle’s sales transactions and manage global functions, such as quoting, ordering, and post-booking support across Cloud, Hardware and Software lines of business.Drive operational excellence through lean, staffing models & KPIs across functions.Centralize and Transition activities from regional cost centers to India.Ensure policy/process compliance through effective oversight and development of robust controls.Effectively collaborate with cross-functional leaders to deliver the best solution and help driving the recommendations and best practicesBuild out an operational quality control function and support the department in responding to compliance and audit. Show less Deal Management || Project ManagementDeal Management services process involves quoting the sales requirement and providing Draft quote or executable quote for Cloud, Hardware & Software business. We coordinate with, Agreement creation/Registration, Customer Data, Migration, Legal, Rev Rec and booking Teams for Transaction closure.Job role as Deputy Manager was to work closely with the Sales operations to get the relevant nonstandard approvals, Agreements and parallelly work with the upstream and downstream process Teams to get the contracts created between Oracle and the customer. Has worked on Oracle R12 applications, CPQ and webquote applications to engage with Sales and guide in day to day transactions to provide them Accelerated Business Experience. In depth knowledge of Sales Operations, Enablement, Principles and Best practices. Audit various customer invoice corrections to facilitate OTC process. My team validate OPP ID’s created by Sales for the customer Accounts/Agreements registered in the Oracle Repository contracts/Relationship between Parent company and subsidiaries, Partners/Value Added distributors/Commercial and noncommercial customers and follow Deal Desk manuals updated in our confluence in order to comply with our policies set. Build strong working relationships with internal departments and have complete knowledge on upstream and downstream business process impacts. Engage in various projects, related to the Sales Operations & Enablement. Show less

  • Manager

    Mar 2017 - Oct 2020

  • Deputy Manager

    Aug 2013 - Feb 2017
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  HP

  Mar 2021 - now

  Vendor Data Manager - Finance Operations

  Manage Vendor Master Data (VMD) process globally Partner with Business stakeholders, Controls org, IT and other support functions to deliver a seamless service delivery in P2P Cycle.Identify and implement process improvement opportunities across the various lifecycle of vendor master associated processes (including upstream processes).Ensure HP Inc Global Financial Controls are met consistently & Improve the process across Customer/User/Supplier experience.SOX Control owner along with maintaining the database as per regional compliance & regulations.key skills:People Management,Ariba P2P,SAP P2P,Direct & Indirect Procurement Show less