Nathaniel Drumming

Experience

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  AnnieMac Home Mortgage

  Nov 2012 - Nov 2016

  Inside Sales Coordinator

  • Supervised a sales team of 10, consistently exceeding sales targets with a monthly closing volume of $35-60 million.• Developed strategies to enhance team performance, resulting in multiple recognitions for excellence.• Streamlined sales processes and led the team to achieve top sales results for three consecutive years.Key Achievements:• President’s Club Award Recipient for exceptional performance and consistently exceeding sales targets.• Recognized as the Top Sales Team in 2013, 2014, and 2015.• Won multiple Annie Mac Customer Service Awards for outstanding client service. Show less

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  Freedom Mortgage

  Nov 2016 - Apr 2021

  • Led a team of sales representatives, improving their performance through training, mentorship, and process optimization.• Analyzed client credit, income, and asset documentation to make accurate lending decisions.• Integrated CRM tools to manage client data and enhance communication.Key Achievements:• Maintained an 84% team average in converting applications to submissions, significantly boosting pipeline efficiency.• Increased customer retention by 23% through a focus on personalized client engagement and proactive follow-ups.• Boosted team productivity by 25% through improved workflows and automation.• Reduced loan decision errors by 15% through comprehensive documentation reviews. Show less • Managed a team of loan officers, overseeing credit analysis, compliance, and documentation verification for loan approvals.• Trained team members on regulatory guidelines and best practices for customer service excellence.• Ensured loan decisions met regulatory requirements, minimizing compliance issues.Key Achievements:• 2017 Top Retention Team• Led team to a 95% client satisfaction rate by implementing enhanced service delivery protocols.• Decreased loan processing errors by 12%, ensuring higher accuracy in lending decisions. Show less

  • Producing Team Lead

    Nov 2019 - Apr 2021

  • Sr. Team Lead

    Nov 2016 - Nov 2019
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  Rate

  May 2021 - Jan 2022

  Assistant Vice President

  • Drove connectivity with clients by offering customized financial solutions for debt consolidation and mortgage refinancing.• Managed inquiries related to product solutions, problem-solving, and pricing, ensuring clarity and trust in client relationships.• Coordinated with operations and underwriting to streamline the loan approval process.Key Achievements:• Maintained a 4-star customer service rating by delivering consistent, high-quality service and responsive support.• Increased client retention by 15% by developing personalized communication strategies.• Reduced loan processing time by 10% through efficient cross-departmental collaboration. Show less

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  National Debt Relief, LLC

  May 2023 - now

  Debt Manager - Co Captain

  • Lead debt relief strategies for clients by negotiating with creditors to reduce outstanding balances.• Analyze financial data to design effective debt settlement programs, achieving high client success rates.• Collaborate with internal teams to ensure seamless client onboarding and case management.Key Achievements:• IADPA Certified Debt Specialist• Achieved a client conversion rate of 23%, outperforming the company average of 11% through targeted client engagement strategies.• Reduced average client debt by 40% through strategic negotiations with creditors.• Improved settlement completion time by 20%, enhancing overall client satisfaction. Show less