Zoey Nguyen

Experience

• 

  Eastfield Patisserie

  Jun 2014 - Mar 2023

  Barista/Shop Assistant

  • Supervised and managed the business when the manager is away, tasks includes ordering stocks, scheduling employees work hours and managing the payroll.• Provided excellent customer service in a fast-paced environment.• Demonstrated independence by being responsible for opening and closing the store, handling money/Eftpos and cashier balance.• Demonstrated the ability to effectively deal with customer enquiries and complaints.• Making and preparing various beverages and food items to be served. • Delivering food and drinks to customers table.• Liaised in a team environment• Maintaining OH&S requirements Show less

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  RMIT University

  Feb 2017 - Dec 2020

  The Customer Service Officer is a member of a multi-disciplinary team providing information, advice and guidance via multiple channels to RMIT students on a wide range of student administration and student support issues. Customer Service Officers who are ‘happy to help’ play a vital role in enhancing the University experience of RMIT students.• Provide timely and accurate administrative and support information to students from all cohorts, relevant academic and professional staff, parents, and employers in accordance with policy and procedures. • Clarify and assess students’ needs, circumstances and options. Provide expert advice on complex student issues to staff and students using developed knowledge of policies, procedures and relevant legislation in a University environment.• Establish and maintain effective relationships with relevant stakeholders including colleagues within RMIT Connect services, students and other areas in the University. Use effective and professional communication in all dealings.• Ensure compliance with operational practices and standards under general direction. Use judgement to be responsive and outcome focused by taking responsibility for a student issue and follow through to resolution. • Maintain and develop appropriate professional skills and currency of knowledge across the service catalogue in particular in student administration• Maintain reliable and appropriate records of service activities in the service management platform in line with established protocols and quality standards.• Efficiently navigate multiple computer applications and access online resources to provide accurate advice and issue resolution.• Deliver a consistently high standard of service, aligned with RMIT’s student service principles. Participate actively in ongoing review to improve professional practice and service operations. Show less A Link Guide is responsible to assist the new students to become Uni-ready including welcoming students at various orientation events and helping the students with general queries.• Communicated with the stakeholders to promote RMIT Link clubs including sports, arts, trips, and tours in Victoria• Supported the team setting up and packing down the venues while providing the general support for the staffs during the event• Assisted with promotional products give away and event promotion Show less

  • Program Administrative Officer

    Jan 2019 - Dec 2020

  • Administrative Assistant- ARG Student Records

    Aug 2018 - Dec 2018

  • Customer Service Officer/Timetabling - RMIT Connect

    Jan 2018 - Aug 2018

  • Customer Service Officer - RMIT Staff Fitness Gym

    Sept 2017 - Dec 2017

  • RMIT Campus Store Assistant

    Jul 2017 - Dec 2017

  • Link Guide

    Feb 2017 - Nov 2017
• 

  Common Purpose

  Apr 2017 - Apr 2017

  Global Experience Leader

  A Global Leader Experience (GLE) combines face-to-face programme days with online learning to give students the skills and networks to work across boundaries and become a global leader. Together with 100 students from a minimum of 25 nationalities, I developed leadership skills and gained Cultural Intelligence: the ability to cross divides and thrive in multiple cultures.Over the course of the programme, I get to work in groups to tackle a global Challenge. I was asked to step outside of my comfort zone and immerse myself within Melbourne—going behind the scenes at organisations and hearing first-hand from senior leaders. Show less

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  Brash Consulting Pty Ltd

  Aug 2018 - Aug 2018

  Intern
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  RMIT University

  Sept 2022 - now

  • VE Senior Services Officer (Student Lifecycle)

    Mar 2023 - now

  • VE Services Officer (Student Lifecycle)

    Jan 2021 - Mar 2023

  • Senior Quality Officer

    Sept 2022 - Dec 2022