Priscilla Chu

Experience

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  Round One Entertainment Inc.

  Oct 2015 - Oct 2016

  Team Lead

  Provided excellent and consistent customer service while supporting the operation of the Amusement Department, and assisted fellow Bowling and Food & Beverage DepartmentsManaged and balanced cash registers dailyIncreased Amusement sales through promotion, up-sell, and customer satisfaction

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  Starbucks

  Feb 2017 - Mar 2020

  Shift Supervisor

  Cultivated unique and welcoming customer experiences by engaging with an average of 300 patrons daily, fostering positive brand culture and loyaltyUpheld safety protocols, consistently maintaining proper work environment meeting company's cleanliness standards, achieving a 100% compliance rate at the conclusion of each shiftDrove a 20% increase in food and beverage revenue through strategic upselling techniques and prioritizing customer satisfaction, contributing significantly to overall store performance Show less

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  E2f, inc.

  Jan 2019 - Aug 2019

  Data Analyst

  Evaluated 600 cases of user data to identify key performance indicators, optimizing analysis by 50%Synthesized user feedback and data to pinpoint challenges, resulting in new strategies that improved application and communication

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  Chromatic Coffee Inc.

  Oct 2019 - now

  Equipment Specialist

  Implement Excel to monitor, troubleshoot, repair, and maintain functionality of over 10 different café and roastery equipment, reducing downtime by 50%Assess data and parameters of equipment capabilities, extraction, and output to optimize efficiency and maintain coffee qualityConduct daily analysis of competitor products as well as company methods to improve the ease and efficiency of day-to-day functions

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  Nirvana Soul

  Dec 2022 - now

  Production Manager and Roaster

  Map and streamline supply chain functions on Excel, elevating coffee output by 20% while abating surplus inventory and decreasing environmental footprint by 30%Establish a standardized process for assessing efficiency of production and ensuring traceability of every batch produced through Excel, increasing customer satisfaction by 100% Facilitate the production and distribution of over 600 pounds of coffee beans weekly, ensuring timely delivery to retail and wholesale customers