Ping Zhan

Experience

• 

  PayPal

  Mar 2009 - Jan 2017

  - As the fraud risk policy manager, implemented and put into action fraud risk policies for sellers and buyers. - Contributed to the company's business strategy by engaging with various teams like Product, Policy, Risk Management, and Risk Detections. - Played a key role in identifying shortcomings in existing policies and processes and led in driving improvement initiatives. Explained the impact of policy and process changes on metrics and KPIs. - Acted as a liaison between global fraud operations, policy management, and functional teams to refine policies and aligned them with business objectives. Mas kaunti - Played a crucial role in resolving escalations, handling feature requests, policy inquiries, special requests, and underwriting inquiries in collaboration with multiple teams. - Provided comprehensive underwriting training to new hires and mentored them until they could work independently. - Assessed the daily work of teammates, focusing on report quality and accuracy, and helped enhance their knowledge and skills. - Led in special projects, communicating with the policy team to improve underwriting policies and processes. Also supported the team leader in promoting best practices and fostering talent through knowledge sharing within the team. Mas kaunti - Focused on mitigating risks, optimizing performance, and continually improving risk management practices for the company.- Monitored the performance of merchants, particularly in new markets, verticals, and products, to gain insights into emerging risks. Supported monitoring activities for specific markets, review accounts and portfolios, analyzed fraud and credit trends, and conduct customer and market research to create or enhance risk policies. - Collaborated with global and regional teams to regularly evaluate and improve existing policies, ensuring a balance between portfolio losses and risk. Also proactively identified opportunities to enhance PayPal's risk management capabilities and systems. Mas kaunti - Translated complex quantitative information into easily understandable presentations for general management. - Conducted comprehensive credit underwriting, assessed merchant risk, and vetted merchants in a timely manner to provide detailed recommendations to management, cross-functional Risk Management organization, and Merchant Services Business Unit. - Interpreted and analyzed various financial documents and reports, such as credit bureau reports, financial statements, merchant processing statements, etc., to calculate reserve and collateral requirements based on credit exposure. - Maintained professional communication with different PayPal teams, merchants, and vendors throughout the credit underwriting process. Mas kaunti

  • APAC Policy Operation Manager, Fraud Risk

    Jan 2014 - Jan 2017

  • Large Merchant Underwriting Senior Consultant

    Mar 2012 - Jan 2014

  • Risk Policy Research Rotation Program

    Jan 2012 - May 2013

  • Large Merchant Underwriting Consultant

    Jan 2010 - Mar 2012

  • Merchant Risk Monitoring Specialist

    Mar 2009 - Mar 2010
• 

  Meta

  Jan 2018 - Jan 2023

  Adversarial Integrity Ops Analyst

  - Investigated and analyzed different forms of financial abuse, content, and behavior on the Facebook platform. - Anticipated potential challenges, collaborated with various teams, crafted policy and protocol solutions, and monitored trends in fraud and scams. - Drove scam policy for five years to develop and implement solutions to prevent financial harm to users. Successfully launched multiple versions of internal advertising scam policies, achieving high performance metrics.