Melissa Rivera

Experience

• 

  IBM

  Jul 2003 - Sept 2006

  Desktop Support Technician

  * Performed installs, moves, adds and change (IMAC) activities* Executed data backup, restoration and data disposal using IBM Data Disposal tool* Resolved problems and perform IMACs within Service Level Agreement* Created, update and resolve issues and changed queues in a timely fashion* Added, changed, updated asset data into the SQ1 asset management tool* Submitted spreadsheets of IMAC project activity for RFS submission* Provided training for junior technicians on troubleshooting procedures related to desktop issues Show less

• 

  Speakman Company

  Oct 2006 - now

  * Participating on cross functional teams to define hardware and software needs to support business processes leading to the procurement of solutions. * Guiding group through technical discussions during procurement process. * Leading and coordinating all hardware and software installations, with specific responsibility for testing and initial successful implementation. * Maintaining user account information including rights, security and system groups for the network and AS400 systems* Managing third party programming projects with successful implementation within operating departments.* Acting as technical contact person for EDI trading partners and outside consultant programmers.* Overseeing emergencies and scheduling after hours work such as remote dial in, managing downtime, updates, year-end process, upgrades, security and data backups Show less * Supported and maintained user account information including rights, security, and systems groups for the network and AS 400 systems* Safeguarded relationships as a primary contact with IBM and any others service providers used. * Managed the setup of the various internal divisions to create websites running on proprietary intranets and maintenance of those sites; including file transferring and memory allocation for the websites on the server, troubleshooting and diagnosing network problems* Documented and maintained hardware inventories and any applicable report and records which detail system/network rights, security, and software and file services* Performed data entry of reported inventory transactions into the AS400 system as necessary Show less

  • Information Technology Manager

    Nov 2012 - now

  • Network and Data Manager

    Jan 2008 - Nov 2012

  • Network Administrator

    Oct 2006 - Jan 2008