Jordan Mendel

Experience

• 

  Ovation Brands

  Feb 2007 - now

  Senior Technical Services Analyst

  • Develops a strong understanding of business processes and technical applications; work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment• Acts as an interface between business units, internal and contracted support teams, and technology teams• Works with stakeholders to make technical decisions that are consistent with operational and project objectives• Aids in the management of technology projects while developing robust integration between systems• Monitor the status of projects. Assure that business objectives are met; set priorities and ensure standards are maintained for successful implementation and support of systems.• Support, test and enhance complex information systems and develop adequate error management functionality within assigned applications; modify OS images and deploy application or system changes based on technical decisions• Provide advanced support for all hardware and software used by the enterprise (ERP Oracle, SQL, Proprietary applications, etc..) and participate in a rotating on-call schedule to support our support team Show less