Mohammad Tawil

Experience

• 

  Beauty Leaders. Company

  Mar 2009 - Jun 2009

  Mechanical Engineer

  Attend sites upon customer's request to make maintenance of all machines inside the SPA.*Maintenance of Sauna & Steam rooms controls.

• 

  United Pioneering Business

  Jul 2009 - Oct 2010

  *Attend sites upon customer's request for giving support and suggestions about UFH (Under Floor Heating), installation ,commissioning and maintenance. *Calculate the heating load.*Make autocad drawing showing the distribution of UFH pipes with certain pitches according to the heat load.*Pricing and make quotations

  • Supervision Engineer

    Jan 2010 - Oct 2010

  • Design Engineer

    Jul 2009 - Jan 2010
• 

  Alghanim Industries

  Dec 2010 - now

  • Working together with the team to achieve the sales (cash) target.• Controlling the cost and achieve the required gross margin and gross profit.• Estimating activity durations, developing and controlling the projects schedule to ensure that the completion of the projects within the time frame, and achieving the project deliverables.• Maintain positive customer relationships through providing a high level of service both technically and through ensuring that the customer is kept fully informed of progress during extended down times and Increase the percentage of Customer Satisfaction Index (CSI).• Identify problems with units and offer cost effective permanent solutions.• Handling of customers’ system enhancement reports after site visits, which provide the solutions to get the system working in better efficiency.• Coordinate with the assistant department such as procurement of parts from suppliers.• To make sure that preventative maintenance of heating and air conditioning units is applied at customers' sites to the level contracted for by the customer. Show less • Responsible of DX systems for commercial buildings• Monitoring the repeated problems, analyze it and provide the technical solution.• Keep an eye on the cost (generated by spare parts, labor, subcontractors) to achieve the budgeted gross margin.• Check the availability of required spare parts, material and tools. And coordinate with Procurement department for the delivery time.• Apply regular meetings with the technical teams to discuss the challenges, strong and weak points.• Technical training for the staff whenever required.• Safety training for the staff to increase the awareness of safety issues while doing the work.• Attend complains and follow up with customers.• Submit technical reports for customers upon request. Show less • Following related technical team (technicians) daily performance.• Check and analyze the daily operation performance report.• Determine any abnormal repeated defect.• Utilizing the existing manpower to achieve the agreed response time.• Minimize the gap between response and completion time as much as possible in case of replacing defected spare parts.• Directing the preventive maintenance schedule for customers.• Attend customers complains and come up with the best solution to solve the problem and meet customer satisfaction.• Provide technical reports for managers about major system failure. Show less

  • Assistant Service Manager

    Mar 2017 - now

  • Senior Service Engineer

    Dec 2012 - Mar 2017

  • Elevator Service Engineer

    Dec 2010 - Dec 2012