ZaDeja Slade

Experience

• 

  American Eagle Outfitters Inc.

  Jul 2009 - Jan 2011

  Performed duties of cashier including accurate money handling and finalizing customers experienceGreeted and directed customers to the products that would meet their needs Answered telephone, routed calls, and took accurate messages Assisted in over-night projects quarterly

  • Sales Associate

    Jul 2009 - Jan 2011

  • Sales Associate

    Jul 2009 - Jan 2011
• 

  Family Fun Center

  Aug 2010 - Aug 2011

  Supervisor

  Observed team members with a variety a job duties including cooking, server, and attractions directorAssisted guests with birthday parties.Use knowledge to up-sell and add on additional products and servicesCleaned restrooms, swept, mopped floors, disposed of litter and debris.

• 

  KPMG US

  Jun 2011 - Aug 2011

  Intern

  Used Microsoft office to complete tasks assigned by various individuals in the officeMake, receive, and transfer calls using a multi-line phonePerformed office tasks such as organizing and data entry into spreadsheets

• 

  Manpower-Sprint Contractor

  Feb 2012 - May 2012

  Customer Service Representative

  Handle inbound calls from customers in a timely mannerResolved customer inquiries regarding billing, products, and tech supportUse acquired knowledge of products and services to meet performance goals

• 

  HealthPoint (CHC)

  Jun 2015 - Feb 2018

  • • Successfully facilitated hiring, training, and staff development for a clinical team of 10 medical assistants in a primary/urgent care setting. Cultivated a team-based, supportive culture that contributed to the seamless execution of patient care and provider visits, handling up to 120 patients per day.• Played a key role in planning, training, and executing clinical workflows and Electronic Health Record (EHR) processes in NextGen. Leveraged expertise in EHR systems to enhance operational efficiency and improve patient care delivery.• Ensured the delivery of high-quality patient care and adherence to HEDIS standards by conducting regular chart audits, care team timing/shadowing, and knowledge testing. Maintained a strong focus on quality improvement and compliance with industry standards.• Leveraged strong analytical and problem-solving skills to provide valuable consulting insights to the clinic management team. Offered recommendations and actionable strategies for improving operational performance and patient outcomes. Show less • Room and prepare patients for exams including chief complaint, vitals, and request reports as needed for patient care.• Document patient information and communication accurately and thoroughly using EMR (NextGen).• Provide assistance with patient exams, minor surgeries, and medical procedures.• Anticipate potential barriers in clinic flow and help coordinated coverage as needed • Perform in house testing, including but not limited to, venipuncture, hemoglobin, rapid strep, urinalysis,wet mounts, blood glucose, and pregnancy testing.• Assist medical assistant supervisor with administrative tasks such as recall reports, supply ordering, and patient tracking.• Assist in the training of current staff, new employees, and externs as needed Show less

  • Medical Assistant Supervisor

    Jun 2015 - Feb 2018

  • Medical Assistant

    Jun 2015 - Jul 2017
• 

  Molina Healthcare

  Feb 2019 - now

  Successfully designed and implemented cross-functional projects, demonstrating strong capabilities in program management throughout the entire lifecycle. Oversaw personnel performance and development initiatives, ensuring projects were completed effectively and in line with strategic planning.Provided project management support to HR and Shared services. Strategically planned and executed comprehensive leader development training programs. Emphasis on fostering business acumen, coaching & feedback, leadership fundamentals, and building a culture of trust within teams, enhancing the leadership capabilities within client organizations.Collaborated with multi-level management to review and update employee and business processes, driving improvements in efficacy and organizational impact. Utilized analytical and strategic skills to streamline operations and enhance overall performance.Facilitated training sessions for multi-level management, tailoring content to meet specific audience needs and agreed-upon objectives. Skillfully adapted delivery to ensure maximum engagement and knowledge retention.Collaborated closely with human resources and business management leadership to research, strategize, and implement effective organizational interventions. Aligning these interventions with KPIs and strategic benchmarks helped HR colleagues improve leadership satisfaction by 8 points. Show less • • Successfully managed and oversaw a team of 15 staff members in a primary care setting. Responsibilities included auditing, hiring, training, and providing staff development for front office, back office, and support staff. Collaborated closely with the Medical Director and VP of Clinical Integration at MyHealth Clinic to ensure smooth clinic operations.• Introduced Six Sigma methodologies to establish efficient in-clinic and work-from-home clinical processes and workflows. This initiative resulted in optimizing clinic operations and care delivery, especially during the pandemic. As a result, the clinic achieved consistently high patient satisfaction ratings of 90% based on monthly consumer reports. • Successfully implemented a hybrid primary care model that integrated in-clinic and remote care. This approach allowed for increased flexibility and accessibility of healthcare services for patients while maintaining high-quality care standards.• Collaborated closely with the Medical Director to address coverage needs and ensure optimal clinic productivity. Proactively allocated resources within budget constraints to maintain high-quality patient service and operational efficiency.• Utilized data and key performance indicators to inform decision-making processes. Analyzed metrics to identify areas for improvement and implement evidence-based strategies to enhance clinic performance.• Fostered a positive and motivated work environment by providing staff development opportunities and encouraging continuous learning. Strong leadership skills were employed to empower team members, resulting in a cohesive and high-performing clinic team.• Maintained effective communication and collaboration with various stakeholders, including physicians, staff members, and executives, to ensure a unified approach to achieving clinic objectives and goals. Show less

  • OD Specialist

    Sept 2022 - now

  • Clinic Operations Manager

    Feb 2019 - Dec 2022