Shani Cohen

Experience

• 

  Israeli Navy

  Jan 2010 - Jan 2012

  Responsible of the education

  Responsibilities: Assistance to senior commanders in the command and education field. Training, publicity, management, and organization.

• 

  Dot Compliance

  Sept 2019 - Oct 2020

  Customer Success Engineer

  • Salesforce admin expert: CRM system implementation including configuration, testing and validation.• Customer's main focal point and trust adviser.• Troubleshoot and resolved system technical issues.• Provide technical training for customers.• Creating KPIs to measure team effectiveness, performance, and quality for increasing customer success.

• 

  Deloitte Digital

  Oct 2020 - Feb 2023

  • Developing goals, tasks, and plans of development for Salesforce projects.• Managing a team of developers and consultants in developing Salesforce projects.• Work with Odata, including the characterization of changes in Salesforce and integration.• Communicating and acting as the first point of call for clients. • Provide customer trainings on the system.• Construct a high-quality syllabus and lessons for salesforce academy include: permission, flows, system managment and etc. • Work closely with customers to characterize the process and make sure to gain value from the project.• Provide end-to-end solutions in Salesforce system.• Developing goals, tasks, and plans of implementation and development for Salesforce projects.• Guiding and mentoring a team to achieve project outcomes. • Characterization process and data modeling.• Implementation of complex processes, using Flow.• Guidance and Training.• Configuration, testing and validation.

  • Salesforce Project Manager

    Aug 2022 - Feb 2023

  • Salesforce Academy Instructor

    Nov 2022 - Jan 2023

  • Senior Salesforce Consultant

    Dec 2021 - Aug 2022

  • Salesforce Consultant

    Oct 2020 - Nov 2021
• 

  Natural Intelligence

  Feb 2023 - now

  Salesforce Project Manager

  • Lead the planning, implementing, and closure (Include manage requirements) of Salesforce projects, ensuring alignment with business objectives and timelines, resources, scope and budget.• Design and implement complex technical processes, evaluating alternatives and recommending optimal solutions.• Design and implement integrations using Make (With NetSuite, Jira).• Collaborate with cross-functional teams including developers, business analysts, and stakeholders to drive project success.• Provide training and support to end-users, enabling effective utilization of Salesforce solutions and maximizing ROI. Show less