Philip Erb

Experience

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  FlightSafety @ Vero Beach

  Oct 1992 - Jun 1993

  Flight Instructor

  Single Engine Ab Initio Flight Instructor

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  Chicago Express Airlines

  Jun 1993 - Oct 1999

  Check Airman/Pilot

  First Officer 1993 to 1995Captain 1995 to 1999Simulator and Flight Instructor 1998 to 1999

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  ATA Airlines

  Oct 1999 - Apr 2008

  Pilot

  727 First Officer 1999 to 2001, 757 First Officer/International Officer 2001 to 2004, 757 Captain 2004 - 2008, until the downturn in the airline industry in 2008 and the airline went Chapter 7.

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  Allscripts

  Nov 2008 - May 2022

  I currently am the liaison between support and development, to drive a harmonious interaction between the 2 entities while trying to assist both teams in data and workflow gathering. Furthermore, I am an SME in multiple areas of the application and use this knowledge to assist other techs with a 2 hour daily bridge call that is open to any and all questions.I am also the ITIL Problem Manager and Problem Owner for all of TouchWorks tasked with the oversee of more than 7000 case and problem records as well as the Knowledge Articles for them.Previously at Allscripts:Strategic Support Team LeadERX EEHR Support Team memberWest Triage Support Tech Team LeadWest EEHR Support Tech Consultant Show less

  • Platinum Technical Consultant

    Nov 2008 - May 2022

  • Expert Technical Consultant

    Nov 2008 - Nov 2008
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  Altera Digital Health

  May 2022 - now

  Platinum Support Technician