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Matthew Cluett

Matthew Cluett

Followers of Matthew Cluett369 followers
location of Matthew CluettToronto, Ontario, Canada

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  • Timeline

  • About me

    Health & Safety Specialist + Trainer at Canada Post

  • Education

    • University of Toronto

      2008 - 2009
      Sociology

      Focus on explaining how opportunities and constraints interact to influence economic, political, criminal, sexual, and other forms of social behaviour. Students will learn to do so by systematically observing social milieux, conducting surveys and experiments, analyzing official statistics, and inspecting historical documents.

    • BITSPEC Lean Six Sigma certification

      2017 - 2017
      White Belt

      Learned the application of DMAIC (Define, Measure, Analyze, Improve and Control) methodology and tools to improve product and service quality.

    • University of Toronto

      2014 -
      PSYCHOLOGY

      Focus on the behaviour of people with particular emphasis on the individual rather than the group. Includes the study of development, personality, social and abnormal behaviour, learning, cognition, perception and the role of the brain and psychological mechanisms in behaviour.

    • Centennial College

      2009 - 2011
      Business Marketing

      Focus on making individuals the essential link between an organization and its customer base by learning about the basics of Accounting, Organizational Behaviour, Business Software, Customer Service and International Business.

    • George Brown College

      2013 - 2014
      Social Services/Liberal Arts

      Designed to develop the knowledge, values and skills to work directly with a wide range of people confronting the full breath of social issues and challenges. In doing so, learned how to identify systematic barriers that can impede access to social and economic justice in today's society, and work with those most affected to break down those barriers.

  • Experience

    • Royal LePage Estate Realty, Brokerage

      Dec 2007 - now

      Assist Style4Living team & other Royal LePage Estate Realty agents in staging and preparing properties to be listed for sale. Responsible for managing the Style4Living website & content, social media, event planning, and database.

      • Home Stager

        Jul 2017 - now

      • Social Media & Database Manager - Style4Living Team

        Dec 2007 - now

    • CIBC

      Sept 2010 - Sept 2011
      Account Processing

      Handled the organization, distribution and delivery of CIBC financial documents for approval and documentation.

    • Fusion Radio (SCCR Inc.)

      Jan 2011 - May 2012
      Program Coordinator & Radio Show Host

      Organized interviews and program itinerary, managed and approved musical content, and helped design and manage Glow Radio website.

    • Gap Inc./Old Navy

      Oct 2011 - Dec 2014
      Sales Associate

      Performed every role as a floor associate including working as a Sales Associate, Cashier, Fitting Room Manager, Store Visuals and Shipment Handling/Logistics.

    • RBC

      Aug 2014 - May 2016
      Financial Advisor

      In-branch service of new and current RBC clients including day-to-day transactional needs, financial advice, and developing + fostering client relationships for a location servicing over 3000 clients. Had active involvement in promoting and educating clients on new products, services, and RBC initiatives, especially in the digital age. Trained to become a Client Care Advisor with a more client/customer service centric role.

    • JUST EAT

      Mar 2015 - Jul 2018
      Customer Care Manager

      Responsible for the supervision of 40+ call centre agents on a day-to-day basis.Managed and monitored all channels of contact, staff schedules and all aspects of staff training, coaching + development, and motivation. Communicated with business partners and end users through email & phone, while handling escalated customer and restaurant issues, restaurant coaching, and profile management, etc.Managed our Social Media channel as well as call centre metrics pertinent to overall contact data and agent performance. Show less

    • Canada Post / Postes Canada

      Nov 2018 - now
      Health And Safety Specialist + Peer Mentor/Trainer

      -Trained Health & Safety Specialist, Peer Mentor, Letter Carrier, and Carrier Asst.-Managed preparation, organization, and vehicle + foot delivery of full route-Proficient in all aspects of delivery including business and post office pickups-Delivered highest standard of service to both customers and business partners-Responsible for safe/efficient operation of corporate vehicles and equipment-Member of Environmental Group promoting green measures within the facility-Recognized by management with Bravo Awards for exceptional performance Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Matthew Cluett
      Razor Sharp Award - Dec 2017 Awarded for having a consistent and clear direction, a relentless attitude and non‑stop innovation.
    • Awarded to Matthew Cluett
      Big Hearted Award - Aug 2017 Awarded for commitment and passion in the workplace, in particular a devotion to putting their colleagues first.
    • Awarded to Matthew Cluett
      Quarterly Award for Performance - Jan 2016 Awarded for achievement/performance in Sales and Customer Satisfaction.
    • Awarded to Matthew Cluett
      Quarterly Award for Performance - Oct 2015 Awarded for achievement/performance in Sales and Customer Satisfaction.
    • Awarded to Matthew Cluett
      Employee of the Month - Awarded on a few occasions for excellent overall service to customers and fellow colleagues.
    • Awarded to Matthew Cluett
      Loss Prevention Award - For work in theft prevention.

  • Volunteer Experience

    • Fundraiser & On-site Volunteer

      Issued by Habitat for Humanity Canada
      Habitat for Humanity CanadaAssociated with Matthew Cluett

    • Youth Mentor

      Issued by Boys & Girls Club of East Scarborough
      Boys & Girls Club of East ScarboroughAssociated with Matthew Cluett