Cindy Garcia

Experience

• 

  Sears Holding Corp

  Jan 2016 - Nov 2018

  Guest Services Associate

  • Appointment Specialist and assistant manager for over 500 employees• Coordinate reservations to ensure we delivered exceptional customer service• Do weekly follow ups with new guest to ensure guest satisfaction

• 

  Mercedes-Benz of North Orlando

  Jan 2019 - Sept 2021

  Customer Service Representative

  • Monitor guest satisfaction and report to management promptly• Schedule service appointments and route information to the proper service consultant• Ask customer qualifying questions to uncover needs then proceeding to direct calls properly

• 

  Autonation Ford

  Jul 2020 - Sept 2021

  Customer Service Representative

  • Respond to over 100 calls regarding vehicle’s maintenance followed by scheduling reservations for any services needed and providing further assistance for guests needing assistance via email • Validating and closing over 50 internal repair orders promptly and providing reporting to dealership management

• 

  Marriott’s Harbour Lake

  Sept 2021 - Feb 2022

  Guest Service Agent

  • Directly interacting with owners and members from the time they arrive until their departure• Providing check in/check out assistance • Assisting guests who have any questions about the resort and surrounding area

• 

  The Vinoy Renaissance St. Petersburg Resort & Golf Club

  Feb 2022 - now

  Food and Beverage Operations Voyager