Joe Colombo (CSM)

Experience

• 

  Ciber Global

  Jun 2009 - Mar 2010

  Quality Assurance Engineer for Boeing

  Created and executed the test strategy for Boeing's GoldCare product specifically designed for the tracking of maintenance parts for the Dreamliner aircraft.• Reviewed and analyzed requirements to ensure testability, traceability, and to identify defects and gaps early in the project life cycle to reduce the cost to fix.• Formulated test cases from technical specifications to facilitate thorough testing between two large-scale aircraft maintenance service and materials management systems.• Executed test cases, tracked defects, reviewed log files, and performed root cause analysis on system errors to validate software functioned as designed. Show less

• 

  TEKsystems

  May 2010 - Aug 2010

  Quality Assurance Engineer for Kindle Apps

  Defined and implemented the test strategy of the QA team for Kindle 2.1 for iOS.• Drove defect resolution so that Kindle 2.1 was released in the Apple app store with no defects.• Partnered with Kindle developers to deeply understand the underlying system architecture so that I could identify infrastructure level defects.• Owned the quality process of several Kindle for iOS features including dictionary look up, content delivery, and error handling.• Promoted to Quality Assurance Lead at Amazon after only 10 weeks on contract. Show less

• 

  Amazon

  Aug 2010 - Apr 2013

  Quality Assurance Lead/Manager for Kindle Apps

  Worked with Product Management and Engineering teams to define and implement the test strategy for the core experiences of the Kindle app for iOS (iPhone, iPad, iPod), Kindle Cloud Reader, and Kindle Fire. Reviewed the strategy with key stakeholders in the project and ensured alignment with the company’s business goals.• Provided clear, actionable objectives to the teams, including direct reports and partner teams. Worked diligently with the teams (OS/platform, middle level architecture, client teams, back-end services) to coordinate integration testing across staggered deliverables and ensure roadblocks were addressed.• Actively participated in War Room meetings to escalate and assess risks, and consistently brainstormed risk mitigation strategies. Collaborated with my engineering peers and project stakeholders to review schedule changes and impact.• Acted as Scrum Master for planning Sprints to ensure accurate story coverage.• Actively participated in recruiting activities and helped expand the QA organization to meet growth targets. Trained and mentored new employees on our platform to ensure a short ramp-up period. Show less

• 

  Starbucks

  Apr 2013 - May 2020

  Supported three distributed scrum teams who together built the core platform that enables stores to accept customer orders, redeem star rewards, process customer payments, and apply promotions. This included web and mobile based software as well as a customized automation suite.• Assisted in the transitioning of three teams to using scrum as a process to deliver high quality software.• Worked with teams as key vender personnel rolled off the project to ensure a smooth transition and no loss of knowledge.• Partnered with the Release Manager to ensure code deployed to production had minimal business disruption.• Completed successful implementation of our new platform to over 1000 company owned stores, as well as Mobile Order and Pay, and our multi-tier redemption rewards program. Show less Led a team of 5-7 software test engineers to create the test strategy, test plan, and automated tests for the GRED suite of applications.• Presented test metrics to leadership so they could make informed business decisions.• Trained junior test engineers on our products and services to ensure a short ramp up time.• Implemented new processes to increase code coverage and track bugs so there was transparency in the work we were delivering.• Became interim Scrum Master when team Scrum Master was on medical leave of absence. Show less

  • Scrum Master for Starbucks Technology

    Sept 2018 - May 2020

  • Software QA Lead for Starbucks Technology

    Apr 2013 - Sept 2018
• 

  Liberty Mutual Insurance

  May 2020 - Dec 2023

  Scrum Master II (Senior)

  Supporting two distributed scrum teams who together with three other teams built the next generation auto insurance quote and issue application. This includes integration with several external reporting agencies as well as a customized automation suite.• Successful release in 11 states by 2023 year-end which includes over 42,000 policies and over $78,000,000 in premiums.• Collaborate with Product Owners to ensure Jira backlogs were prioritized together at a program level to meet deadlines.• Facilitate program level quarterly planning sessions which included story mapping to ensure teams successfully execute on project plan.• Report team progress to Director and incorporate feedback regarding company agile practices and project direction. Show less

• 

  Starbucks

  Mar 2024 - now

  Senior Scrum Master

  Scrum Master of three distributed scrum teams in the Talent Management space: Talent Management Continuous Delivery, Talent Acquisition Continuous Delivery, and Attensi integration.