Lorena G.

Experience

• 

  Cabarrus County Public Library

  May 2015 - May 2017

  Translated official documents, policies and advertisements into Spanish. Served as liaison between patrons and other departments/management. Attended and participated in weekly pre-program meetings with management. Assisted with program implementation, record retention, and data entry/tracking. Planned and designed programs to promote community engagement. Represented Spanish speaking patrons in Library programs and events. Worked closely with Outreach Coordinator on Bilingual Community Outreach programs for Cabarrus County. Show less

  • Library Assistant

    May 2015 - May 2017

  • Library Assistant

    May 2015 - May 2017
• 

  Mecklenburg County

  May 2017 - now

  As a Construction Contract Administrator for Mecklenburg County, I oversee the full life cycle of complex facility projects, ensuring excellence in contract execution, project delivery, and stakeholder engagement.Led contract processes, ensuring alignment with organizational goals and achieving favorable outcomes. Facilitate bilingual communication with Spanish-speaking stakeholders, vendors, and contractors, ensuring project objectives are clearly understood and executed. Review and process contract modifications, amendments, and change orders.Maintain detailed records, including contract documents, insurance certificates, and performance bonds.Strengthened cross-cultural collaboration and trust by leading bilingual meetings, negotiations, and community outreach initiatives.Identify and mitigate risks to project timelines, budgets, and deliverables, implementing proactive solutions as needed.Troubleshoot challenges during project execution and implement solutions to keep projects on track.Continuously assess and improve processes to enhance efficiency, effectiveness, and overall project success. Show less In my role as a Compliance Officer, I delivered strategic solutions to enhance operational efficiency, optimize resource allocation, and drive departmental growth across Mecklenburg County initiatives.Identified growth opportunities within existing accounts and successfully supported strategic expansion efforts across multiple departments.Represented the organization at professional seminars and industry events, strengthening brand visibility and cultivating new business relationshipsDeveloped Spanish- language materials and resources to improve accessibility and inclusivity across project communications. Show less Represented and spoke on behalf of Mecklenburg County for Livable Meck on television and social media. Acted as the point of contact for the novice Code Enforcement customer. Managed communication with customers via lobby, telephone, and internet to convey information effectively. Maintained dialog with customers regarding their needs, expectations, and experiences and use this feedback to maximize services. Provided technical guidance, training, assigning, and assessment overseeing work of others. Thoroughly and efficiently gathered customer information, access and fulfill customer needs, educating the customer (where applicable) to prevent future issues. Worked effectively and cooperatively with staff to function in support of each other to achieve the mission of Code Enforcement and Mecklenburg County. Showed ability to manage multiple projects and assignments simultaneously, on a daily basis. Show less Performed various routine and complex clerical functions involved in processing recordings, filing of various legal documents, issuing birth, death, and other vital records. Became responsible for processing vital records information in the North Carolina Vital Records System (VRAS). Was responsible for making any approved corrections to any vital record document and computer entry. Gained knowledge and understanding of the NC Vital Records system to verify vital record information. Interacted with other jurisdictions when necessary. Show less

  • Construction Contract Administrator

    Mar 2024 - now

  • Compliance Officer

    Oct 2021 - Mar 2024

  • Engineering Technician II

    May 2019 - Oct 2021

  • Administrative Assistant III

    Oct 2017 - May 2019

  • Administrative Assistant II

    May 2017 - Sept 2017