James O'Connor

Experience

• 

  Heatons Group

  Nov 2013 - Jan 2014

  Customer Assistant
• 

  Dunnes Stores

  Jun 2014 - Sept 2017

  Childers Road Retail Park, LimerickPeriods of time managing both homeware and lingerie department. Working towards targets ,assessing KPIs and ordering stock by reviewing sales forecasts. Directly in charge of team of 5-15 people. Period as evening manager closing shop every night responsible for finishing floor to high standard and end of day cash.

  • Department Manager

    Jul 2016 - Sept 2017

  • Customer Assistant

    Jun 2014 - Jul 2016
• 

  Boots Ireland

  Sept 2017 - Dec 2020

  Childers Road Retail Park Limerick. Working daily with store manager to ensure affective running of retail store and pharmacy. Doing rotas for team of up to 25 staff. Ensuring commercial plans are landed efficiently and store is merchandised to a high standard. Working with store manager and pharmacists to ensure pharmacy is safe to trade at all times. Reviewing colleague performance and holding individual reviews. Crescent Shopping Centre, Limerick. Running a busy retail store in a large shopping centre. Accountable for whole of store operations. Managing a team of two Assistant Managers and a wider store team of 20 colleagues. Working closely with Area Manager to identify Vulnerable KPIs, managing payroll and managing all HR issues. Hiring new staff and managers when required. Maintaining a high customer satisfaction rating in store. William Street Limerick. Working daily with store manager to ensure effective running of busy city centre retail store and pharmacy. Doing rotas for team of up to 25 staff. Ensuring commercial plans are landed efficiently and store is merchandised to a high standard. Working with store manager and pharmacists to ensure pharmacy is safe to trade at all times. Reviewing colleague performance and holding individual reviews.

  • Assistant Store Manager

    Sept 2020 - Dec 2020

  • Store Manager

    Jul 2019 - Sept 2020

  • Assistant Store Manager

    Sept 2017 - Jul 2019
• 

  Poundland & Dealz

  Dec 2020 - Nov 2022

  Crescent Shopping Centre, Limerick. Working daily with Store Manager to ensure the smooth operation of a busy shopping centre store. Managing a team of three duty managers and upwards of twenty customer assistants. Ensuring store is merchandised to an acceptable standard and is constantly refreshed and updated as required. Deliveries are sorted and worked in a timely manner. Mentoring and training of new staff and management. Analysing reports on a daily, weekly and quarterly basis to identify problem areas and address. Compiling Staff and management rotas making sure to stay with payroll budget and to company guidelines. Working towards stretch KPIs on a weekly basis. Overall responsibility for shrink and stock management in store. Show less

  • Store Manager

    Aug 2022 - Nov 2022

  • Store Manager

    Sept 2021 - Jul 2022

  • Assistant Store Manager

    Dec 2020 - Sept 2021
• 

  Lock Doctor

  Nov 2022 - Jan 2023

  Operations Manager

  • Reporting to CEO•Implement and oversee business development strategies.•Supervise the company's supply chain and inventory •Recruitment •Responsible for company's planning, policy and strategic decisions•Development, implementation and review of new policies and procedures •Ensure the delivery of high levels of customer service

• 

  O'Sullivans Pharmacy Group

  Feb 2023 - now

  Pharmacy Manager

  Managing late night pharmacy in Limerick city centre open 7 days a week 10am-11pm with turnover of €1.7 million annually.• Managing a large team of both full time professional staff and part time student staff. Completing rosters for store team as well as support for other stores in the group •Responsible for all operational procedures and stock management in store•Achieved 8% sales and 6% item growth YOY in first full financial year