Paulina Bujak

Experience

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  Orange Communications

  Jan 2010 - Jul 2010

  Clerical Office Worker

  • Maintained and organised the office as part of an operations team for one of the largest telecommunication companies in Poland in a highly confidential environment• Revised and processed correspondence including letters, contracts and reports• Updated and sorted databases• Distributed information flow to other staff members and clients• Answered and directed phone calls• Handled photocopying, scanning, faxing, and email correspondence• Monitored and ordered an inventory of office supplies Show less

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  Drifters Western Bar & Grill

  Aug 2010 - Aug 2012

  Server / Receptionist

  • Greeted and seated customers • Explained the menu to customers• Took food and beverage orders and accurately entered them into the ordering system• Communicated with kitchen and floor staff• Ensured all orders are filled quickly and accurately and that food is high quality• Promptly addressed any customer service issues and referred to management if and when necessary• Operated tills and credit card terminals, cashed off the tables• Dealt with international clients• Oversaw the front desk by dealing with telephone enquiries and booking Show less

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  Dobbins Wine Bistro

  Sept 2012 - Oct 2016

  Chef de Rang

  • Greeted and seated customers based on prepared previously table plan• Collaborated with orientation and training of new team members• Resolved guest’s issues and complaints expediently• Made menu item recommendations• Communicated any food allergy or special nutrition needs to kitchen staff• Provided attentive service to diners, like refilling drinks as needed and checking their needs during service• Dealt with corporate, business clientele and general public• Worked as a part of a team and managed my own duties• Operated tills and credit card terminals, cashed off the tables• Dealt with international clients• Performed some cleaning duties, such as at the service station and in the bar/dining area Show less

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  Pearl Brasserie

  Oct 2016 - Jan 2018

  Receptionist

  • Draw up client bookings for tables and ensured that tables are set before clients’ arrival• Managed the front desk by receiving incoming calls, greeting and attending to customers• Informed guests about the availability of tables and directed them to the tables• Scheduled reservations and meticulously managed group bookings• Prepared accurate table plans/timing • Maintained records of guests who visit the restaurant• Collaborated with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner• Processed cash and card payments, kept clear record of payments received and reconciled bills• Checked restaurant’s emails and responded to them accordingly; draw the attention of management to certain mails when necessary• Collaborated with orientation and training of new team members Show less

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  CCT Technology

  Jun 2017 - Oct 2017

  Quality Assurance Analyst

  • Created advertisements for social and digital media• Executed CCT Campaign Tool to set up and monitor marketing activities• Applied advanced procedures and practices established by the company• Processed text to create advertisements on various channels• Ensured good quality campaigns – adhering to guidelines and goals• Delivered customer support professionally and cordially• Utilised advanced software solutions and adapted to modern software technologies

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  Dublin and Dun Laoghaire ETB

  Jan 2018 - Jul 2020

  Clerical Officer

  Finance and Administration Office• Responded to queries and collaborated with other departments and DDLETB Units to ensure the correctness of the procedures and deadlines• Liaised with suppliers to verify the accuracy of data on FMS (P2P, SUN)• Operated Macros to generate Journals to input into SAP at month-end• Managed weekly reconciliations to agree SUN and Revenue Online (ROS)• Administer P2P imports, creditors and revenue payment runs• Controlled prompt payment interest by interacting with staff in all locations, verifying and supporting compliance to procedures and regulations• Set up supplier contracts and processed payment notifications on ROS• Flexible switched and adopted to multi-systems of Head Office and Training Centres at any point of time• Professionally performed assigned project work• Prepared month-end and year-end process of General Ledger in SAP• Delivered precise information, reports in an efficient and courteous manner • Provided a high level of administrative assistance and reported to Administrative Officers and Finance Manager• Involved with orientation and training of other team members • Reason for leaving: seconded to Department of Education – ESBS, Finance Project Show less

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  Department of Education — Ireland

  Jul 2020 - now

  22.09. 2022 to dateI am currently working, as HEO in Education Shared Business Services (ESBS) in the Shared Service Operations. This is a new role in the organization, in the Governance, Reporting and Back Office Unit. New responsibilities are/will be constantly added to my workload. Some of the assignments are listedbelow:* Upskilling in the new area of work* Administration and management of a wide range of tasks with multiple deadlines simultaneously* Working collaboratively with a number of staff across a series of projects * Preparation/modification of policies, GDPR, SLA, and other important internal and external documentation* Creation and analysis of KPIs to report on ESBS performance to our clients* Preparation and provision of reporting/monthly packs* Drafting monthly updates in relation to Project progress for monthly Steering Committee* Engagement, and maintenance of good relationships with stakeholders* Administration of program RAID Log and engagement with Project Managers for relevant updates* Following up with various parties requesting relevant materials* Secretarial support to a number of key groups including the ESBS Finance Steering group, preparation of minutes* Organization of Vendor Management meetings, engagement for updates, coordination of received updates* Support in the development and planned rollout of the Purchasing Cards module in P2P, which included continued monitoring of development from the technology provided, management of UAT issue log* Gatekeeping and providing access to SharePoint and HIVE - ensuring only relevant content is uploaded to both sites Show less 11.04. 2022 to 21.09.2022* Ensured proper service delivery procedures are in place and implemented in Operations Team* Liaised with a wide range of internal and external customers and stakeholders* Prepared Helpdesk reporting and analyzed relevant data to improve Helpdesk efficiency* Worked with the team to encourage good performance and address any performance issues - provided timely feedback* Provided new team members with on-the-job training* Advised direct reports on how to proceed with complex queries, escalated, followed up on those queries with relevant parties where required* Evaluated Clerical Officers leave requests, ensuring that sufficient resources are available to provide consistent, top quality service to ETBs customers* Prepared and lead meetings with finance solutions suppliers to discuss SLA and escalate overdue Helpdesk tickets* Chaired meetings with ETBs Transition Leads to discuss outstanding tickets, took minutes of the meetings and followed-up via emails and Helpdesk to ensure queries are resolved in a timely manner* Ensured that great relationships with all stakeholders is maintained* Reported to Higher Executive Officer and Assistant Principal Officer, assisted them with organization and monitoring of the work in the business unit Show less 10.2021 to 04.2022, Clerical Officer, PMO, Project SupportWorked as a Project Support to Ernst and Young (EY) Project Manager, delivering various finance projects to ETBs* Maintained weekly status reports for Project Sponsor* Tracked and logged decisions, actions, RAID items and followed up with owners* Drafted presentation material for stakeholder workshops & meetings* Documented Control Procedures, maintained and tracked deliverables* Supported the Project Manager with plan development and maintenance* Assisted with programme planning, conducted information gathering* Contributed to quality review process and development of reports and strategies* Maintained SharePoint to keep it tidy and up to date* Traced leave taken for team07.2020 - 10.2021, Clerical Officer, Finance Operations ProjectImplemented consolidation project to standardize and administer finance function across all ETB's* Organized and chaired Hypercare Clinics with outside stakeholders, circulated relevant documentation* Attended & actively contributed to meetings, took/tailored & distributed meeting minutes* Utilized previous experience with FMS to support the delivery of the Financial IT Consolidation project* Tested helpdesk features, created/improved processes, analyzed and constantly improved performance to better customer experience* Assisted ETB's with their transition to new FMS (P2P, SUN) in line with finance procedures guidelines, answered process and system-related queries and followed up via the helpdesk* Provided new team members with on-the-job training* Mapped and evaluated existing policies and procedures, developed new manuals like FAQ, canned responses, SOPs* Reported to Higher Executive Officer, assisting her with organization and monitoring the work in business unit Show less

  • Higher Executive Officer

    Sept 2022 - now

  • Executive Officer

    Apr 2022 - Oct 2022

  • Clerical Officer

    Jul 2020 - Apr 2022