Luis Trevino

Experience

• 

  MB Financial Bank

  Jul 1996 - Apr 2023

  • Vice President

    Mar 2018 - Apr 2023

  • Lockbox Operations Officer

    Jul 1996 - Apr 2023
• 

  Fifth Third Bank

  Apr 2023 - now

  Senior Lockbox Manager, AVP

  As a dynamic Lockbox Operations Manager with over 25 years of experience in the bankingindustry, I specialize in multi-site operations, workflow optimization, and quality control.Driven by a passion for delivering operational excellence, I have been instrumental inimplementing cost-effective processes, managing and training large teams, streamliningcollections processes using Lean Six Sigma principles, and implementing strategicautomations, even during complex Mergers and Acquisitions (M&A) projects.Specifically, I have provided critical leadership and support during numerous M&Aprojects, participating in complex due diligence exercises, and serving on prestigiouscommittees and coaching programs.My expertise lies in successfully spearheading operations and digital transformationinitiatives with a strong commitment to delivering exceptional customer service. I amskilled in troubleshooting client and employee concerns within set SLA times andmitigating risk exposure through rigorous internal audits and leading revamping ofoperational handbooks and procedures to improve productivity and service quality.Let’s connect! Show less