Ernesto Koubo

Experience

• 

  Atlas Copco Group

  Jul 1997 - now

  •Responsible for Technology services for the Brazil region supporting 5 different business units, 2 Factories and 2 Distribution Centers.•Relationship with general managers and the entire board of directors about demands, opportunities and crisis management. •Interface with Sales, Marketing, After-sales, Factory, Logistics, Finance, Engineering and regional technology teams. •Responsible for the satisfaction indexes "NPS" of the IT services and organizational climate of the local technology team. •Leader and facilitator of Innovation in the area of Technology using OKR & Kanban methodologies.•Internal mentor in the training program for future leaders. •Management of the technology expense, cost plan, proponent of investments to gain efficiency and reducing costs. Negotiation of values and analysis of the scope of service of suppliers\business partners. •Ensure the IT Governance based on ITIL and COBIT frameworks. Develop the IT strategy aligned with business objectives. In charge of decision-making and risk management. Informed of security policies and guidelines. •Semi-annual presentations of IT results to the top leadership of the business (directors and vice president).•Presentations of BRM "Business Relationship Management" to the global Council of Information Technology. Show less

  • Head of Information Technology

    Jun 2018 - now

  • Gerente de serviços de TI

    Nov 2013 - Jun 2018

  • IT Customer Service Leader

    May 2011 - Oct 2013

  • Infrastructure Specialist

    Mar 2007 - Apr 2011

  • Support Specialist

    Jan 2002 - Feb 2007

  • Analista de suporte técnico Jr.

    Oct 2000 - Dec 2001

  • Auxiliar de suporte técnico

    Apr 2000 - Nov 2000

  • Auxiliar administrativo

    Jun 1998 - Mar 2000

  • Student Trainee

    Jul 1997 - Jun 1998