Randal Etzler

Experience

• 

  Mayo Clinic

  Jun 1988 - Sept 2001

  Director of Compensation & Benefits

  Assumed progressively more responsible HR roles during a thirteen-year career with the world’s most famous medical institution. Developed and managed processes to facilitate the rapid growth and transformation of Mayo’s Arizona operations.Title: Director of Compensation &, Benefits (June 1996 – September 2001)Directed the regional administration of compensation, payroll, HRIS, and personnel records in compliance with regulatory and accreditation standards. Served as a member of the HR leadership team. Managed budgets approaching one-million dollars, with as many as fourteen staff, serving 3,500 employees.•Designed and implemented the salary program, with its market-based matrix of ranges and a formula that empowered recruiters to set internally consistent and externally competitive starting salaries•Established new pay and benefits systems, policies, and processes for a start-up hospital. •Adapted and marketed a self-funded HMO to Mayo’s Arizona employees. •Merged payroll and benefits staff, and integrated their job functions. Spearheaded transition to HR call-center technology. “In-sourced” routine HR inquiries and transactions to the centralized (Minnesota-based) call-center. •Implemented electronic time and attendance system. Revised established pay practices to ensure compatibility with automation. •Developed annual wage adjustment proposals and benefits pricing proposals. Title: Human Resources Administrator (June 1988 – June 1996)Fulfilled an array of HR “generalist” functions that ranged from selection to termination. Monitored workplace trends and behaviors, troubleshot management practices, and facilitated compliance with Mayo policies, state and federal laws. Partnered with organizational leaders to promote a fair and professional environment that supported team behavior consistent with the organizational mission and evolving business imperatives. Show less

• 

  WageWatch, Inc

  Oct 2001 - Nov 2002

  Self-employed Consultant

  Advised the officers and investors of this start-up Internet company concerning the functionality of the WageWatch product (a web-based salary and benefits survey instrument). Title: Consulting Project Leader, October 2001 – December 2002Led the company’s foray into the healthcare market by networking with former colleagues in the Phoenix-metro area. Designed the compensation and benefits survey instrument. •Promoted and managed a pilot survey, whose participants included the largest hospitals in the State, to gauge user reaction to the utility and value of the on-line product. •Led focus groups, analyzed participants’ feedback, revised the survey instrument, and recommended process improvements – ultimately resulting in WageWatch becoming the exclusive wage survey administrator for the Arizona Hospital and Healthcare Association and its member hospitals. Show less

• 

  John C. Lincoln Health Network

  Dec 2002 - Nov 2011

  Director of Human Resources

  John C. Lincoln is a Phoenix-based not-for-profit comprised of two hospitals and several physician offices. John C. Lincoln has been the recipient of an Arizona Quality Alliance (Malcom Baldrige affiliate) award for quality. It has been ranked among “America’s Best Hospitals” by U.S. News and World Report and has been recognized as a “Best Place to Work” by the local business journal. Title: Director of Human ResourcesOriginally hired to bring stability to the regional HR Office and to lead the campus through a period of organizational growth. Led up to seven staff, providing service to more than 2,000 employees. •Directed the administration of employee relations and staffing activities for the hospital, physician offices, and corporate hub. •Assembled stakeholders into a Quality Improvement Team focused on HR process improvements and ongoing service assessment.•Improved recruitment efficiencies, marked by time-to-fill statistics and vacancy rates among the lowest in the industry.•Implemented performance management, employee recognition, and grievance practices that contributed to “Best Place to Work” recognition and employee survey scores above the 90th percentile nationally.•Conducted workplace investigations, drafted investigative reports and formulated recommendations for Administration.•Drafted responses to EEOC charges, OFCCP and DOL complaints. Prepared case documents for employment litigation. Testified in court hearings.••Facilitated disciplinary actions against employees and medical staff, in compliance with state and federal law, in a manner consistent with company policy. •Planned and administered reductions in workforce. •Revised and developed new policies in conjunction with organizational leaders.•Developed and instructed management training classes.•Facilitated compliance with hospital accreditation standards. Show less

• 

  Cave Creek Unified School District

  May 2012 - Jun 2015

  Director of Human Resources

  Cave Creek Unified School District is comprised of seven public schools that serve 5,500 students within a sparsely populated district that covers 175 square miles. The District employs approximately 800 staff, including 300 teachers. The District ranks among the best public school districts in Arizona. Title: Director of Human ResourcesServed as the top human resources official within the District. Hired to bring outside expertise and ideas into the HR department following the retirement of a long-time HR leader. Managed a centralized HR team of six staff, responsible for all employment, compensation and benefits functions. • Facilitated employee interventions and disciplinary actions in accordance with state and federal law. Conducted workplace investigations, drafted investigative reports, consulted with legal counsel and formulated recommendations for the Superintendent and Governing Board. • Provided oversight for the recruitment and selection of new employees and the promotion and/or transfer of existing staff. Managed the advertising budget. Managed the process for fingerprinting and background checking all staff and volunteers. • Managed the District’s salary structure and set rates of pay for all staff.• Collaborated with external consultants and vendors to establish and maintain a comprehensive benefits package, open enrollment process and relevant communication.• Led the design and implementation of a new performance evaluation model for teachers and principals, consistent with the framework prescribed by the state. • Planned and administered staff reductions within workforce. • Revised existing policies and developed new ones in conjunction with organizational leaders.• Facilitated interest-based negotiations with various bargaining units. Show less

• 

  Yuma Regional Medical Center

  Jan 2016 - Jul 2019

  Chief Human Resources Officer / Administrative Director

  Yuma Regional Medical Center is a community-based not-for-profit health system comprised of one 406-bed hospital, a stand-alone cancer treatment center and a growing collection of outpatient clinics. It is among the few remaining independent hospitals that serve as the sole inpatient provider for the surrounding community. It is the largest healthcare facility between Phoenix and San Diego. Yuma Regional Medical Center has been the proud recipient of many awards, including “Best Employer” from Forbes Magazine.Directed a team of up to 35 staff providing the full spectrum of HR functions and housing services to approximately 2,500 employees. • Developed effective sourcing and branding strategies and tactics to recruit passive candidates and professional hires to a notoriously challenging destination. • Managed a $2-million recruitment and relocation budget.• Launched a phased multi-year campaign to redefine the organization’s compensation philosophy and structure. • Led the design and implementation of a new self-funded health plan, provider network and TPA , which yielded a demonstrable improvement in employee engagement survey scores. • Led the ongoing conversion and implementation of the HR components of a new ERP (Infor/Lawson).• Oversaw the operation and management of an 84-unit apartment complex, wholly-owned by the hospital, for recruitment and seasonal staffing purposes.• Conducted workplace investigations, drafted investigative reports and facilitated disciplinary actions in compliance with state and federal law, and consistent with company policy. • Adopted Lean quality models for different projects and processes within HR. • Revised and developed new policies in collaboration with organizational leaders.• Developed and instructed management training classes.• Facilitated compliance with DNV-GL hospital accreditation standards. Show less