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Joanna Levitt

Joanna Levitt

Software Quality Consultant

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  • Timeline

  • About me

    CCMS Technical Specialist at HP (Inc.)

  • Education

    • The University of Manchester

      1979 - 1982
      B.Sc. Computer Science

      Actually Computation at UMIST but LinkedIn doesn't recognize that!

  • Experience

    • BNFL

      Jan 1990 - Jan 1996
      Software Quality Consultant

      Lead Quality Assessor against ISO 9001 and 9000-3

    • SoftQuest Systems Ltd

      Jan 1997 - Jan 2000
      Quality Manager

    • Taldor

      Jan 2000 - Jan 2002
      Technical Writer

    • HP

      Nov 2002 - Mar 2010
      Senior Technical Writer

      Led team through change to single sourcing using a full CMS and XML editor. Responsible for style guide, templates and software UI language. Managed localization process. Mentored and trained other writers. Wrote all types of hardware and software documents for users and service engineers, including a help system with video.

    • Society for Technical Communication

      Jan 2006 - Jan 2007
      Membership Manager

    • MegaComm Technical and Marketing Writing Conference

      Jan 2009 - Jan 2011
      Speaker

    • BigBand Networks

      Apr 2010 - Nov 2011
      Senior Technical Writer

      Responsible for the complete document set for one of BigBand’s products. Implemented the Author-it single-sourcing system in the Technical Publications department. Supported other writers through the learning curve.

    • Independent Contractor

      Nov 2011 - Feb 2015
      Consultant, Senior Technical Writer

      * Content management trainer and advisor to technical publications departments. Smoothing the change process in organizations to allow change with minimal disruption to normal work schedules. Offering professional training, support and mentoring to each member of the team while learning new processes so that they can quickly return to focussing on the job in hand.Jo Levitt has worked as a consultant in several different technical fields, since 1992. Most recently she has guided and supported the successful conversion from traditional writing to structured authoring in several large organizations. Show less

    • HP

      Nov 2014 - now
      Content Management Trainer and Technical Specialist

      Managing CCMS team projects, training Tech Writers and Localization Managers to use the HP CCMS and giving them technical support. Writing User Stories and being the customer advocate with the developers for improvements to the system.

  • Licenses & Certifications

    • Lead Assessor for ISO 9001 software certification

      British Standards Institution (BSI)
      Aug 1993