Issah Mohammed

Experience

• 

  ADT Fire & Security

  Sept 2005 - Sept 2013

  Supervisor, Technical Support

  Handled over 100 calls a day for Customer Complaints for Commercial customersSupervised about 45-55 employees at any point in time during each shiftKept accurate daily records of discussions or correspondence with customersLogged complaints and queries on Master Mind Database over 500 customers per weekTook ownership of complaints and queries and resolved as per SOP’SConducted at least 2 Public Relations calls to corporate customers for follow up Responded to about 80 emails a week to commercial customer requests Analyzed statistics or other data as required by management Answered escalated incoming calls in an efficient and professional mannerArranged 25 service requests a day by company policy and customer needsLiaised between levels to have customer complaint or request to resolve Used and obtained Experience in the usage of computers and office software packages (Word, Excel, PowerPoint, and Internet) over 10+ years Show less

• 

  Salma Consult Incorporated

  Apr 2010 - now

  Principal Consultant

  Advised US clients like CLC Global on supply chain challenges and operations in AfricaOrganized two major seminars on trade and investment in Africa in the Denver region Helped two major clients on LNG/LPG transactions and liaised with Poten and Partners Handled all operational duties for Salma Consult Inc. including business strategy Helped a University and Emission Testing company in Ghana with financing planAdvised clients on Market Risk Insurance for unstable but lucrative emerging markets Created eight Project Monitoring/Evaluation Proposals for clients · Designed and conducted training and workshops on investing in AfricaAdvised health care companies on market entry strategies into west Africa Show less

• 

  Access.mobile

  Sept 2015 - Jun 2016

  Country Manager - Ghana

  Worked with management to design West Africa and Ghana Country StrategyI generated, cultivated and grew all new in country partnerships and managed all existing company relationships across government, NGO and private sectorsI conducted daily clinic by clinic sales of all access.mobile services I gathered market intelligence for upcoming products and measured market responseI developed monthly operational and budget plans keeping company metrics in mindIn addition to my own leads, I worked with company partners to develop and refine leadsPrepare monthly performance reports for Ghana I handle all revenue, profit and product quality control targets for GhanaAs a client facing company, I communicated to all of our clients on a daily basis to gauge engagement and refine strategyI represented acess.mobile at company recommended events to promote product exposure Show less

• 

  Smartbid Company Limited

  Aug 2016 - Dec 2016

  Marketing and Supply Chain Consultant - Part time

  I was the principal advisor for Smartbid Ghana limited in its consulting and marketing segments.I networked and sourced supply chain consulting contracts on behalf of Smartbid CompanyUnder consulting agreements, I advised companies on logistics and distribution networksI helped companies ensure effective supply chain operations and functioning processes to avoid costly delays in deliveriesI was responsible for guiding companies on full compliance assurance in all of their logistics and distribution activitiesI was responsible for helping companies conduct field office visits on a regular basis for monitoring and evaluating the provision of logistical inputsHelped companies identify actions to be taken and implement necessary improvements in the supply chain/delivery system Show less

• 

  African Graduate School of Management and Leadership

  Sept 2016 - now

  Adjunt Lecturer, Director of Strategic Partnerships

  • Teaching students in practical entrepreneurship, global management, business operations and all assigned classes• Facilitating seminars and workshops for students and other external clients• Developing and managing courses and ensuring that the syllabus meets department and AGSML standards• Planning and creating lectures, in-class discussions and assignments• Grading assigned papers, quizzes, essays and exams• Assessing grades for students based on participation, performance and assignments• Collaborating with colleagues on course curriculum• Advising students on how to be successful As Director of Strategic Partnerships• Generate Business Leads database for the AGSML and AGSML Foundation• I cultivate and grow all key relationships for the AGSML and AGSM Foundation• I develop MoUs and project proposals for School and Foundation partnerships• I engage clients through business development strategies that leverage AGSML’s expertise• I work with the team on different management consulting projects for private sector and government organizations Show less

• 

  Genser Energy

  Jan 2017 - Jul 2017

  Head Of Operations

  • Delivered average of 7,000 metric tons of LPG per month to power plants for consistent supply of fuel to keep power plants.• Coordinated all port operations and managed personnel work and progress.• Cleared average of 2 vessels per month with port authorities for berthing and discharging of LPG.• Managed relationships with oil and gas regulators to keep operations in compliance with the law.• Accurately provided Project Progress Reports to the upper management. • Supervised proper maintenance of all onsite equipment and assets. • Led the planning, budgeting and direction of all jetty construction projects.• Liaised with Takoradi Port safety to ensure Genser Energy's safety compliance with operations. • Managed site projects from planning to execution stage. • Negotiated and mediated with port authorities on issues affecting operation of our oil jetties. Show less

• 

  Genser Energy

  Jul 2017 - Apr 2024

  • Develop and implement the corporate social investment strategy for the organization.• Drive social enterprise projects with strong application of sustainable development principles.• Identify market opportunities for growth and diversification of social enterprise development projects.• Drive research and development; implement policies that improve the organizations environmental and social impact without detracting from other business goals.• Ensure adherence and compliance to industry regulations and laws.• Develop business tools to analyze and evaluate both corporate social investment programs and eligible beneficiaries for sustainable impact.• Develop and implement a robust communication and stakeholder strategy around corporate social investment programs.• Serve as a company spokesperson on matters around community engagement and interactions with government and regulatory authorities.• Oversee the Community Relations team and the engagement strategies with local, traditional council members and selected community liaison officers.• Produce sustainability and impact assessments reports. Show less • I deliver of over 12,000 metric tons of LPG to three electricity producing power plants in the western region of Ghana for Goldfields.• I generate revenue in excess of $1 million per year in additional business excluding core business of supplying LPG to Power Plants.• Moderate quarterly Plant Manager Meetings that brings together company managers that led to increased logistics and fuel delivery time and efficiency. • Liaise consistently with main client - Goldfields Ghana Limited on all fuel delivery challenges and solutions for plant fuel supply.• Work directly with fuel supply operations mangers and traders including Vitol SA and Trafigura on fuel delivery plans to Takoradi port.• I Ensure Genser Energy operations compliance with all relevant regulatory agencies including National Petroleum Authority, Environmental Projection Agency, Customs and Excise Duty.• I work directly with Ghana Ports and Harbor Authority including shipping agents on LPG Vessel berthing prospects, financial, and safety compliance.• I review Performance Development Plans for all 42 employees under my supervisions as Fuel Supply Manager on a bi-annual basis.• Provided Market Entry support for Gabon, Mali and Namibia cross border expansion in Fuel Supply Chain Feasibility for new power plants.• As project manager, I work with a team in the construction of 256 kilometer Liquefied Natural Gas Pipeline Project for Genser Energy still under construction.• I negotiate with chiefs on land acquisition for LNG pipeline as Pipeline Project Manager. Show less • I delivered over 8,000 metric tons of fuel on a monthly basis ensuring no plant shut down from fuel shortages• Liaised daily with power Plant Managers on daily fuel needs and delivered consistently.• Supervised a team of over 40 engineers, operators and administrative staff in port operations and fuel delivery.• I generated reports on daily operations for management review and action.• Participated in fuel supply chain meetings with fuel suppliers in Ghana and London to ensure consistent supply of fuel to power plants.• Led teams on behalf of Genser Energy in Market Entry efforts in regional expansion including Gabon and Namibia.• Directly supervised upgrading of Takoradi Port's Old Bauxite wharf into a fully functional jetty for berthing of LPG tankers.• Helped the Business Development team on issues logistics and fuel supply chain related during project feasibility stages. Show less

  • Sustainability Manager

    May 2023 - Apr 2024

  • Fuel Supply and Pipeline Manager

    Jul 2018 - Jun 2023

  • Plant Manager/Site Project Manager

    Jul 2017 - Jun 2018