Andrew Bayne

Experience

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  William Richie Ltd

  Aug 1990 - Jun 1994

  Apprentice Brick layer

  Apprentice Brick layer. Assisting with other trades while completing my apprentice term including multiple aspects of Joinery, Roofing, Plastering, Ground works working on public buildings such as schools, libraries, council buildings, social housing estates.

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  Ludden Construction ltd

  Jun 1994 - Aug 2000

  Supervisor

  Supervise and put to work a team of up to 8 operatives. Control permits to work with site control rooms and site plant supervisors. Work to be controlled included multiple aspects of large commercial ground works including concrete laying, steel fixing, timber shuttering, large scale cable installation and laying, permit writing, crane banksman, digger banksman, Dumper driver, road roller driver, steel frame erections, confined space vessel cleaning. Ensure all projects are completed within budget. Safeguard the H&S of all members of the team satisfying the clients requirements Show less

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  Multi trade self employed ground worker

  Jun 1994 - Jun 1998

  Fordell Construction - Self employed contracted ground worker

  Cover multiple aspects of large commercial ground works including concrete laying, steel fixing, timber shuttering, large scale cable installation and laying, permit writing, crane banksman, digger banksman, Dumper driver, road roller driver, steel frame erections, confined space vessel cleaning

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  Euro Environmental Services Ltd

  Mar 2000 - Aug 2004

  Lead engineer for industrial sewer solutions

  Industrial cleaning. Sewer rehabilitation. Wasc projects. Local authority contracts. Private and commercial work. Rail on track.

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  Lanes For Drains (part of Lanes Group Plc)

  Aug 2004 - Jun 2010

  • Performance managed a team of 18 multi-skilled operatives remotely from the main office, covering the east of Scotland.• Worked alongside Regional Manager to achieve an annual target of £1.2m.• Managing budgets including job costs and pricing• Managing contracts profitability and service levels• Managed works progress and inspection of work through Site visits• Ensuring that work is completed on time and in budget• Liaising with senior staff, sales team, human resources and Sub Contractors on the planning of weekly and monthly work schedules.• Liaising with internal and external contractors to provide additional resources/support• Maintenance of staff time sheets in order to calculate wages.• Control troubleshooting, analyzing problems and developing solutions.• Managing all jobs and operations and reporting progress and challenges and solutions to the Regional Manager.• Operating centre’s management point of contact during out of hours call out periods to deal with arising problems. Show less

  • Operations Manager

    May 2008 - Jun 2010

  • Lead drain engineer

    Aug 2004 - May 2008
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  Dyno Group part of British Gas

  Jul 2010 - Nov 2012

  Operations Manager

  • Managing multi-skilled teams of staff including allocating, activating, and monitoring their work assignments.• Ensuring compliance with ISO 9001 & ISO14001 Management Systems• Conducting Site / Health & Safety Audits• Delivery of Toolbox Talks• Preparation of Site Specific Method Statements & associated Risk Assessments• Preparing operating procedures and safe systems of work.• Managing contracts from pricing to completion• Conducting site visits to ensure completion of works to budget and time scales & ensuring customer satisfaction• Financial control and budgeting of projects to agreed deadlines and time frames.• Prioritizing schedules of work and allocating the appropriate staff and equipment to complete jobs.• Ensuring compliance with Health and Safety standards, training and performance.• Deputizing for General Manager as and when required.• Management of vehicle and safety checks, and defect reporting & rectification• Complaint Investigation, reporting and development of solution criteria• Near Miss & Accident Investigation Show less

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  Lanes For Drains (part of Lanes Group Plc)

  Dec 2012 - Apr 2013

  Operations Manager West Midlands

  Performance managed a team of 16 multi-skilled operatives remotely from the main office, covering the West Midlands.• Worked alongside Regional Manager to achieve an annual target of £1.4m.• Managing budgets including job costs and pricing• Managing contracts profitability and service levels• Managed works progress and inspection of work through Site visits• Ensuring that work is completed on time and in budget• Liaising with senior staff, sales team, human resources and Sub Contractors on the planning of weekly and monthly work schedules.• Liaising with internal and external contractors to provide additional resources/support• Maintenance of staff time sheets in order to calculate wages.• Control troubleshooting, analyzing problems and developing solutions.• Managing all jobs and operations and reporting progress and challenges and solutions to the Regional Manager.• Operating centre’s management point of contact during out of hours call out periods, pro rota to deal with arising problems. Show less

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  UKDN Waterflow

  Apr 2013 - Apr 2015

  Severn Trent Services Contracts Manager (National) In charge of building and managing the relationship and contracts between the company and its suppliers and vendors. Responsible for being the focal point for the treatment of all contractual issues and also involved in organizing and controlling working relationships with these business partners. • Clarifying goals with all interested parties.• Evaluating the needs of customers and clients.• Managing invoices from generation to payment.• Contributing to the contracted business development of the company.• Making sure that all procurement and contracting activities are carried out in accordance with legislation & company policy.• Safeguarding the company’s interests.• Conducting investigations into any technical changes or contractual disputes.• Managing contract staff.• Providing expert advice to colleagues on any issues that may arise.• Overseeing and signing off the departmental invoices.• Regularly monitoring the performance of contracted services to ensure services are effective.• Competently auditing practices and procedures.• Capability to identify, manage & develop resources for maximum performance.• Ability to analyse Key Performance Indicators. Show less Performance managed two area supervisors from main office covering the eastern divisions.• Manage and oversee performance for 23 operatives, 3 admin 2 supervisors• Deal with customer complaints and achieve satisfactory resolutions• Control health and safety and welfare complying with current legislation• Coach/mentor all levels of staff to maximize their goals. Recruit; develop team members in line with company policies and procedures.• Conduct regular toolbox talks and ad-hoc safety briefing, recoding, updating where required.• Identify opportunities, promoting our services of the business• Assist the area manager and promote relationships between our customers and the wider team within the group.• Identify and implement training needs in consultation with the area manager• Plan, organise 24 hour standby rotas, holidays, training and ensure engineers are operating efficiently at minimum cost to the business.• Ensure sufficient resource are in place in accordance with budgetary requirements• Carry out regular field visits/audits• Ensure the business complies with clients KPI’s & SLA’s• Conduct performance investigations in line with HR policies and implement actions. Show less

  • Contracts Manager

    Jul 2014 - Apr 2015

  • Operations Manager

    Apr 2013 - Jul 2014
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  Innovation Group PLC

  Jun 2015 - Jun 2017

  Regional Area Technical Supervisor

  Achieve customer and client satifaction whilst generating revenue through correct implementation of technical work teams, and ongoing support and learning with all field based engineers within the technical team.• Oversee operation activity undertaken by field operatives in my area of responsibility.• Ensure work is completed safely, to specification and within allocated time frames.• Fleet management of vehicles within my area of control.• Complaint management and resolution working with other departments within the business.• Assist and manage claims and provide onsite investigations and solutions.• Ensure IGUS philosophy, standards, service levels are adhered to.• Ensure all policies and procedures are adhered to.• Meet Key Performance indicators (KPI).• Provide excellent customer service to policy holders, clients and colleagues.• Deal with field engineers day to day issues.• Demonstrate a competency and understanding of managing complex underground services work.• Managing expectations of both internal and external clients to satisfactory resolutions. Show less

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  Mitie

  Oct 2017 - Sept 2018

  Repairs Team Leader (contractors)

  Regional Repair Team Leader (contract manager/relationship manager)Responsible for a network of sub-contractors across Wales and the south west carrying out planned and response repairs (fire, escape of water & flood damage etc.) to domestic & commercial properties including H&E works; ensuring SLA’s are met, performance managed dealing with any complaints and compliance, supporting Mitie’s client base and customer’s.• Actively managing the network of contractors & the works they are carrying out• Liaising with the repair teams, client PCC’s, customers• Visiting teams for auditing purposes• Onboarding new teams to ensure client’s needs are met geographically during periods of surge.• Ensuring quality of works carried out by sub-contractors through file reviews and audit escalation’s• Ensuring SLA’s are within target• Dealing with variations and supplier queries• Agreeing scopes and sometimes surveying & scoping works for properties damaged by insured perils• Interface with third parties (quantity surveyors etc) for large scale loss projects (£50 - £150k) • Liaising with Mitie helpdesk and PCM’s, assisting with escalation resolutions • Liaising with senior management team contributing to the overall business strategy• Carry out site surveys with resolution actions for suspected fraudulent claims • Dealing with complaints, auditing works and agreeing financial resolution. Show less

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  CET UK

  Sept 2018 - Aug 2019

  General Insurance Network Manager (Tupe from Mitie)
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  UPLANDS RETAIL LIMITED

  Aug 2019 - now

  Project Manager (Home Insurance Division)