Gavin Drummond

Experience

• 

  JDC Warehousing & Distribution Ltd

  May 2001 - Aug 2005

  Account Management
• 

  Dell

  Aug 2005 - Mar 2016

  In this role, I excelled as both a top-performing Channel Account Manager and interim leader, responsible for Dell’s UK Managed Service Providers (MSPs), Cloud, and Hosting Division. My primary focus was on building strong relationships within team and resellers, fostering trust, and providing the education and support needed to drive success for both Channel Partners and Enterprise customers.As a consultant and coordinator, I worked closely with partners and end users within the Hosting, Cloud, and Channel ecosystem to protect and grow direct and indirect revenue streams. I leveraged my expertise in solution-based selling to identify and communicate complex solutions, consistently achieving quarterly targets and driving new revenue opportunities.Additionally, I played a critical role in generating direct revenue within the MSP marketplace, delivering impactful sales presentations to both new and existing customers. My dual focus on strategic relationship-building and sales excellence positioned me to consistently exceed expectations and deliver meaningful value to Dell’s Channel Partners Show less Senior UK Tier 1 Corporate Account ManagerCustomer relationship account manager for Dells UK Tier 1 large corporate clients matching criteria (500+ Employees, £3m + IT Spend)Responsible for generation of direct revenue in the SMB North London and city centre marketplace.Preparing and delivering sales presentations to new and existing corporate customers via site visits Dell Expos and regular contact via email and phone.Protect and increase existing direct relationships and revenue to achieve quarterly targets.Advise and liaise with internal and external virtual teams to recommend the correct IT requirements to corporate clients.Creation of new revenue streams through uncovering customer pain points and selling to their requirements.Introduced new product offerings and acquisitions through self-implemented marketing promos. Work closely with the customer and internal financial controllers to establish quarter on quarter pricing for corporate customers.Act as a liaison between Sales, Virtual team, External team, channel partners and finance departments when dealing with large tenders.Within this position I have met and exceeded targets- over 100% through the generation of business that was previously untouched by Dell. Show less Relationship account manager for Dells large Corporate Enterprise clients matching criteria (500+ Employees, £1.5M + IT Spend)Responsible for generation of direct revenue in the SMB North London marketplace.Preparing and delivering sales presentations to new and existing corporate customers via site visits Dell Expos and regular contact via email and phone.Protect and increase existing direct relationships and revenue to achieve quarterly targets.Advise and liaise with internal and external virtual teams to recommend the correct IT requirements to corporate clients.Creation of new revenue streams through uncovering customer pain points and selling to their requirements.Introduce new product offerings and acquisitions through self-implemented marketing promos. Within this position I have met and exceeded targets- over 100% through the generation of business that was previously untouched by Dell. Show less Account manager responsible for generating direct revenue in the SMB UK marketplace.Protect and increase existing direct relationships and revenue.Creating new streams of revenue through customer pain point analysis and matching products to Customers requirements.Work closely with the customer and internal financial controllers to establish quarter on quarter pricing.Worked in tandem with LOR (Large Opportunity Rep) to forecast team business and assist with selling and quoting and ordering bids and tenders.I have met and exceeded targets-over 100% by the generation of new business that were previously untouched by Dell Show less Responsible for generating direct revenue in the SMB UK marketplace.Protect and increase existing direct relationships and revenue.Creating new streams of revenue through customer pain point analysis and matching products to Customers requirements.Work closely with the customer and internal financial controllers to establish quarter on quarter pricing.Worked in tandem with LOR (Large Opportunity Rep) to forecast team business and assist with selling and quoting and ordering bids and tenders.I have met and exceeded targets-over 100% by the generation of new business that were previously untouched by Dell Show less

  • Channel Sales Account/ Interim Manager | MSP & Enterprise Hosting Division

    May 2015 - Mar 2016

  • Senior UK Corporate Sales Account Manager.

    Aug 2014 - May 2015

  • UK Relationship Solution Sales Account Manager

    Oct 2010 - Aug 2014

  • UK SMB Sales Business Relationship Platinum Accounts

    Sept 2008 - Oct 2010

  • UK Business Transactional Sales

    Sept 2006 - Sept 2008

  • UK Consumer Sales

    Aug 2005 - Sept 2006
• 

  LinkedIn

  Apr 2016 - now

  As a Senior Relationship Manager specializing in Sales Solutions for the UK & Ireland, I empower organizations to drive revenue growth by implementing modern selling strategies. My expertise lies in helping clients build a robust sales pipeline and boost conversion rates through LinkedIn’s innovative solutions, including warm leads, relationship-based selling, and insightful introductions.I guide customers in leveraging LinkedIn’s platform to enhance their professional brand, enabling them to connect with the right decision-makers and capitalize on data-driven insights to unlock business opportunities. By fostering authentic relationships, I assist organizations in optimizing their sales efforts and exceeding targets.Key Responsibilities:Collaborate with clients to implement modern selling strategies, integrating Generative AI solutions to enhance pipeline development, identify patterns in customer behavior, and generate high-quality leads.Provide strategic consultation on leveraging LinkedIn's tools, combined with AI-powered insights, to drive engagement, personalize outreach, and maximize ROI through targeted relationship-building.Serve as a subject matter expert in sales enablement, incorporating Generative AI best practices to streamline workflows, optimize content creation, and overachieve sales goals within the competitive enterprise environment.Actively contribute to onboarding and training initiatives for new hires, integrating Generative AI tools and methodologies to promote innovation, alignment with team objectives, and a culture of continuous learning.Interim team lead/manager with responsibility for team engagement, forecasting accuracy, performance analysis, and integrating AI-driven analytics to foster a collaborative and results-driven environment. Show less

  • Senior Relationship Manager UK/I

    Sept 2019 - now

  • Interim Manager

    Aug 2021 - now

  • Relationship Manager

    Apr 2016 - now