Staci Chambers

Experience

• 

  YMCA of Greater Grand Rapids

  Jan 2005 - Jan 2020

  Promoted to take on oversight of new, larger 120,000 square foot facility and 36-acre campus to lead change after restructuring. Oversaw day-to-day operations as well as aquatics, membership, health and wellness, day camps and childcare spanning 4 childcare sites and two full facilities.KEY ACHIEVEMENTS ◆ Achieved membership growth targets of 30+%.◆ Launched and implemented 14 community programs that enhanced the organization’s overall impact on the local community and increased the organization’s community footprint.◆ Reduced employee turnover by 8% over two years with strong onboarding process, employee engagement activities and introduction of peer mentoring groups.RESPONSIBILITIES: Leadership | Operations | Budget Development | Learning & Development | Forecasting | Team Management | Marketing | Financial Review | Safety and Compliance | Revenue | Customer Satisfaction | Program Management | Process Improvement | Training | Coaching | Vendor Management | Leadership Development Show less Promoted within two months to oversee operations and foster community relationships. Managed membership, facilities, health and wellness, pool and multiple childcare centers and the day camp.KEY ACHIEVEMENTS◆ Launched community development programs and increased participation 20%.◆ Improved visibility of organization in community by participating in various civic organizations.RESPONSIBILITIES: Operations | Learning & Development | Forecasting | Team Management | Marketing | Financial Review | Safety and Compliance | Revenue | HR | Guest Experience | Program Management | Process Improvement | Training | Coaching | Vendor Management | Recruiting | Leadership Development Show less

  • Regional Director Of Operations, Mary Free Bed YMCA

    Jan 2016 - Jan 2020

  • Associate Executive Director, Lowell Family YMCA

    Jan 2005 - Jan 2016
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  Tommy's Boats

  Jan 2020 - Apr 2023

  Regional Operations Manager

  Hired to drive sales and improve employee engagement and team performance. Oversaw operations, sales, service, pro shop and waterfront programs.KEY ACHIEVEMENTS◆ Created and implemented strategic plan that led to increased sales of 24% year one.◆ Improved service margins with analysis of processes and implementation of efficiencies.◆ Rebuilt team and improved morale by installing accountability and KPIs.RESPONSIBILITIES: Leadership | Operations | Employee Retention | Customer Satisfaction | Community Outreach | Program Management | Team Management | Coaching | Vendor Management | Learning and Development | Marketing | Budget Development Show less

• 

  Grand Rapids Building Services

  Apr 2023 - Sept 2024

  Regional Director of Operations
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  Gotcha Covered of Grand Rapids

  Sept 2024 - now

  General Manager