Pavithra Kumaran

Experience

• 

  Infosys

  Feb 2018 - Oct 2022

  * ServiceNow Development: I played a pivotal role in designing, developing, and implementing solutions within the ServiceNow platform, focusing primarily on ITSM and Service Catalog. This included creating custom applications, workflows, and configurations to optimize processes and enhance overall efficiency.* Business Analysis: I acted as a bridge between our clients and the development team, working closely to gather and document detailed requirements. This involved conducting interviews, workshops, and analysis sessions to understand business needs and translate them into technical specifications.* Documentation and Knowledge Sharing: To ensure project continuity and knowledge transfer, I meticulously documented configurations, processes, and best practices, enabling the team to maintain and enhance solutions effectively.* Collaboration: I collaborated with cross-functional teams, including developers, administrators, and stakeholders, to ensure successful project execution and alignment with organizational goals. Show less Successfully managed and maintained ServiceNow instances for Siemens Energy, ensuring uninterrupted service availability.Skillfully tested and deployed code changes, reducing downtime and improving system reliability.Transformed into a proficient ServiceNow Developer, contributing to the development of custom solutions.Collaborated with cross-functional teams to understand business requirements and deliver innovative ServiceNow customizations.Continuously improved and optimized existing processes, resulting in increased operational efficiency.My experience at Siemens Energy has equipped me with a deep understanding of ServiceNow's capabilities and the ability to leverage them to drive business success. I am passionate about technology and committed to delivering excellence in ServiceNow administration and development. Show less

  • Associate Consultant

    Jan 2022 - Oct 2022

  • Senior System Engineer

    May 2020 - Jan 2022

  • System Engineer

    Feb 2018 - Apr 2020
• 

  Comcast

  Oct 2022 - now

  Developer Engineer 2

  * ServiceNow Customization: Successfully tailored the ServiceNow platform to meet the unique requirements of the SKY and PEACOCK platforms. This involved configuring and customizing ITSM modules, workflows, and forms to align with the specific needs of each platform.*Microsoft team integration with ITSM module have been configured for reducing the effort and time taken by mangers to chase the tickets* Incident and Problem Management: Spearheaded the implementation of robust incident and problem management processes, reducing resolution times and minimizing service disruptions. This included creating automated workflows, ensuring proper categorization, and facilitating timely escalations.* Change Management: Led the enhancement of change management practices, promoting transparency and accountability in the release process. Implemented change request workflows and integrated them with CMDB to maintain an accurate inventory of assets and dependencies.* Integration and Automation: Leveraged ServiceNow's capabilities to integrate various third-party tools and systems, streamlining data exchange and automating routine tasks. This not only saved time but also enhanced data accuracy.* User Training and Support: I provided training sessions and ongoing support to junior employees , empowering them to maximize their utilization of the ServiceNow platform and understand the technical architecture. Show less