Johnathan Allen

Experience

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  FedEx

  Jan 2005 - Jan 2012

  • Delivered exceptional customer service to both in-person and telephone customers, addressing inquiries and providing assistance with FedEx services and packages.• Efficiently sorted packages based on designated drop-off points and planned delivery routes to streamline handling and optimize efficiency.• Loaded delivery vehicles, securing packages and maintaining proper arrangement to safeguard the vehicle and contents during transportation.• Monitored condition and alignment of boxes and parcels, maximizing space utilization within the truck and facilitating easy retrieval and delivery.• Demonstrated punctuality and adherence to schedules, ensuring timely pickup and delivery of packages to meet customer expectations and uphold service excellence. Show less • Skillfully loaded and unloaded packages onto trucks, following established protocols to protect their integrity and prevent damage.• Implemented handling techniques and adhered to stacking procedures, safeguarding the contents of boxes during the loading process.• Ensured systematic offloading of packages and placement in designated containers, maintaining order and facilitating efficient workflow.• Maintained a clean and organized work area, promoting a safe and productive environment for package handling operations. Show less

  • Courier

    Jan 2007 - Jan 2012

  • Package Handler

    Jan 2005 - Jan 2007
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  Crothall Healthcare

  Jun 2012 - Mar 2018

  • Managed strategic accounts, serving as the primary point of contact and building strong relationships with key clients.• Oversaw linen distribution operations, ensuring efficient and timely delivery of linen products to healthcare facilities.• Developed and implemented strategic plans to expand business opportunities within assigned accounts, driving revenue growth.• Conducted regular meetings with clients to understand their needs, address concerns, and provide tailored solutions.• Collaborated with cross-functional teams, including sales, operations, and customer service, to deliver exceptional service and meet client expectations.• Monitored performance metrics and KPIs, analyzing data to identify areas for improvement and implementing strategies to enhance operational efficiency. Show less • Developed and organized work schedules for production staff and supervisors, ensuring optimal resource allocation and efficient operations.• Assigned daily tasks and responsibilities to employees, promoting productivity and accountability.• Monitored and evaluated Production Pieces per Operator per Hour (PPOH) data to assess efficiency and identify areas for improvement.• Tracked and analyzed productivity records, identified trends, and implemented strategies to enhance overall performance.• Monitored daily fill rates to ensure timely and accurate delivery of products and met customer demands.• Conducted monthly town hall meetings to facilitate open communication and engagement among all employees.• Managed and maintained accurate records of weekly payroll and Paid Time Off (PTO) for proper employee compensation and leave management.• Monitored inventory of new linen, ensuring adequate stock levels to meet operational requirements.• Performed new linen injection as necessary to maintain optimal inventory levels and support production needs.• Provided direct supervision and guidance to employees and supervisors, fostering a positive work environment and promoting professional development.• Implemented and enforced safety protocols and practices to create a safe working environment for all employees. Show less • Acted as a liaison between the account and plant, utilizing problem-solving skills to address and resolve linen-related issues effectively.• Conducted regular offsite service calls, including visits to clinics and existing accounts several times per week or as directed by management.• Prepared comprehensive Account Visitation Reports, documenting the date of visit, hospital name, contact person, departments visited, discussed issues, identified problems, corrective actions taken, any pending actions, and expected resolution dates.• Drove business growth by expanding our product line within existing rental customers.• Identified potential rental business opportunities within the campuses of our current rental customers, such as Surgery Centers, Breast Centers, and Outpatient Centers.• Communicated customer needs after hours to the Plant Manager and Director, ensuring timely and efficient response to urgent matters.• Provided necessary monthly reports to accounts, with copies sent to the Director, offering valuable insights and data for informed decision-making.• Directed and oversaw activities related to dispatching, routing, and tracking transportation vehicles, ensuring efficient and on-time deliveries.• Planned, organized, and managed the work of subordinate staff to ensure tasks were completed in alignment with organizational requirements and objectives.• Conducted investigations to verify and resolve customer or shipper complaints, maintaining high levels of customer satisfaction.• Served as the primary point of contact for all workers within assigned territories, fostering strong relationships and effective communication.• Implemented schedule and policy changes, ensuring smooth transitions and adherence to established guidelines.• Collaborated with other managers and staff members to develop and implement policies, procedures, goals, and objectives, promoting a unified and cohesive approach. Show less • Acquired comprehensive training in each department within the plant, including Soil Sort, Production Floor, Pack Room, Maintenance, and administrative functions.• Led various management meetings, such as Crothall CIMS Meetings, providing guidance and strategic direction.• Monitored production levels and fill rates to ensure optimal efficiency and timely delivery of products.• Actively participated in management conference calls, contributing valuable insights and updates.• Conducted surveys with customers to gather feedback and assess satisfaction levels.• Conducted customer visits, fostering strong relationships and addressing any concerns or needs.• Facilitated the delivery of essential items to customers, ensuring their requirements were met.• Assisted with plant inspections and organized the pack room to ensure compliance and adherence to quality standards.• Contributed to different companywide projects, leveraging skills and expertise to drive improvement and achieve objectives.• Received training in fiscal management of costs and expenses related to plant operations.• Acquired knowledge and skills in handling engineering upkeep and implementing preventative maintenance procedures for equipment.• Trained in various human resources issues, including training, regulatory compliance, staffing, payroll, and benefits administration for the entire staff.• Proficient in producing accurate billing for services provided by the plant.• Skilled in generating weekly reports for Operations, Key Indicators, Payroll, and Human Resource Functions.• Documented laundry surveys for potential Crothall Healthcare Inc. clients, gathering crucial information for business development and growth. 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  • Strategic Account Manager

    Oct 2015 - Mar 2018

  • Operations Manager/Production Manager

    Dec 2014 - Oct 2015

  • Customer Service Manager & Transportation Manager

    Jun 2013 - Dec 2014

  • Laundry Management Trainee

    Jun 2012 - Jun 2013
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  Allen Transportation Co.

  Mar 2018 - now

  Owner Operator

  • Oversaw the daily operations of a private shuttle company, managing multiple locations across Alabama.• Built and maintained long-term relationships, driving new business opportunities and negotiating bids and contracts.• Played a key role in revenue management, analyzed profitability, improved efficiencies, and expanded service offerings.• Led and motivated a team of employees and subcontractors, ensuring high performance and excellent customer service.• Utilized business acumen to address complex challenges in various industries and developed transportation solutions for groups, organizations, and businesses. Show less

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  Kiddie Shuttle

  Mar 2018 - Dec 2020

  Owner

  • Founded and operated Kiddie Shuttle, a self-employed business specializing in providing transportation services for children.• Managed all aspects of the business, including client acquisition, scheduling, and operations.• Developed and implemented effective marketing strategies to attract new clients and expand the customer base.• Ensured the safety and well-being of children during transportation, following established protocols and maintaining a high level of professionalism.• Maintained accurate records of bookings, payments, and customer information to facilitate efficient and organized business operations.• Provided excellent customer service, addressing client inquiries, resolving issues, and ensuring a positive and satisfactory experience for all clients and their children. Show less