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Harshad Raorane

Harshad Raorane

Desktop Support Technician

Followers of Harshad Raorane389 followers
location of Harshad RaoraneMumbai, Maharashtra, India

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  • Timeline

  • About me

    Transition Management: ITIL Practice Manager at Wipro Limited

  • Education

    • University of Mumbai

      2004 - 2007
      Masters MIM Masters In Information Management (IT)

      Activities and Societies: Masters In Information Management (MIM), Mumbai University from K.J. Somaiya Institute Of Management Studies & Research (MIM). Masters in Information Management

    • Savitribai Phule Pune University

      1998 - 2002
      Bachelors BSC Physics

      Activities and Societies: Studied in Bhonsala Military College. Completed SPL (Students Pilot License) through NCC Air Wing,

  • Experience

    • CMS COMPUTERS Ltd

      Jun 2005 - May 2006
      Desktop Support Technician

      Desktop Engineer, responsible all workstation related queries, troubleshooting and finding resolution for user tech related issues.

    • JP Morgan chase ( FM: Orient Tech)

      May 2006 - Mar 2007
      Team Lead

      Been an executive for Global Service Desk serving JPMC India( GTI).

    • Barclays Bank ( FM :Orient Tech)

      May 2007 - Oct 2007
      Team Leader

      Team lead, responsible for Service Desk operations & Desktop engineers operations for 4 locations.

    • HDFC Bank

      Oct 2007 - May 2008
      Ast. Manager

      IT hardware escalations & asset procurement for all 365 locations of Whole Sale Banking Operations.Vendor management, Link up-gradation, automation and different projects as per business requirement.

    • Hutchision 3 Global services

      May 2008 - Feb 2011
      Sys Admin

      Accountable for IT operations, IT escalation & major incidents. Following the ITIL platform for delivery of IT services.

    • Capgemini India

      Feb 2011 - Oct 2019
      Service Management Grp. SMD Process

      * Geo SPOC- Service Delivery ( Incident, Problem, Change process), Resource Manager for a given geography

    • IIFL (India Infoline Group)

      Apr 2018 - Oct 2019
      AVP Process Delivery Lead - Technology

      Managing Service Delivery Process to ensure the operation work hand in hand to reduce downtime and gain maximum uptime

    • Wipro Limited

      Oct 2019 - now
      ITIL Practice Manager, Process Owner - Transition Management

      • Manage ITIL function as a lead under the Transition domain. • Worked over 20+ accounts for process transition.• Collaborate for new deals with Pre-sales team to provide inputs on ITIL process capabilities for proposed solutions during RFP stage. • Execute Transition Due diligence for all new deals before SOW is signed. • Key areas of active involvement: ITIL Process Consultation, Design and Deployment of Process, Process mapping in ITSM tool including Foundation data gathering and orientation in tool as per SOW. • Identify integration needs to ensure project deliverables are comprehensively delivered along with critical interfaces for delivery. • Ensure up to date documentation of deployed processes and impart training to technical & domain leadership on defined ITIL processes. • Mentor process managers and provide trainings on understanding and operationalizing implemented processes across cross-functional teams. • Orchestrate between all process transitioning activities for projects and provide guidance on process transition practices along with ITSM tool alignment to integrate the new scope. • Practice lead: Perform process streamlining, gap analysis, updating process documents, designing new documents for existing accounts. • Implement amendment of process, requested by client and conduct optimum training. Provide handholding to streamline process. • Evaluate process maturity index and implementation of improvements.• Drive SLA baselining activities and amendments of SLA. Show less

    • Wipro

      -
      ITIL Practice Manager, Process Owner - Transition Management

  • Licenses & Certifications

    • CCNA, ITIL V3 Foundation, ITIL Intermediate - SS,SD, SO, Prince 2, Six Sigma YB

  • Volunteer Experience

    • Sr. Consultant

      Issued by Capgemini
      CapgeminiAssociated with Harshad Raorane