Jenaro Martinez

Experience

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  Nationwide threads

  Jan 1998 - Jan 1999

  Printer

  screen printer on 4 color manual press as well as automatic 12 station pressCustom shirt designs from penning art on a light table to finished t-shirt

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  Walmart

  Jan 1999 - Jan 2002

  Sales Floor Team Member
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  Accent Interiors

  Jan 2002 - Jan 2004

  Owner

  Co-founder/Co-owner/Fabricatorflooring and counter top installation and design in tile, marble and granite.

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  Fidelity National Title

  Jan 2004 - Jan 2005

  Title Searcher

  Document exchange networkingTitle searching with TPS and TEAM business systems

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  JBT FoodTech

  Apr 2005 - May 2017

  Customer Service Associate II

  Customer Service Associate I, JBT FoodTech, Madera, CA 1/12-Present • Ive moved up the chain from first contact on the main customer service phone line to providing support research for order entry and quoting. This has improved the time it takes to respond to quote requests and orders that require updated price, lead time and part numbers • Quote and process parts orders – generally any orders that require any more than 5 minutes of research are passed to me• Provide technical information for installed base and aftermarket parts and machinery – This includes finding solutions for modifications and upgrades to customers machines • Order expediting – Requires coordinating with Purchasing, Engineering, Manufacturing, receiving and Shipping departments to maintain order deadlines.• Maintain positive relationships with Customers and coworkers – There are a handful of customers that prefer to work with me and have expressed gratitude and confidence in my work.• New hire training – Ive taken it upon myself to train and help new hires and pass along any information and knowledge that I've gained through experience as well as provide a bound study guide that I compiled myself.• Late parts tracking – I created a process to track late and potentially late parts orders that utilizes exported information from our business system and provides a daily easy to read report. This has reduced our general late parts backlog by 50% over 3 months. Show less

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  Family Assistance Program

  Oct 2017 - Dec 2020

  • Promoted to open and manage a new community resource center and youth program starting from the ground up in a disadvantaged neighborhood• I Worked with local media (San Bernardino Sun, El Chicano) and was featured in 3 separate news articles for social service projects for the community• Over the course of a year, I Increased monthly foot traffic from an average of 172 to 674 adults served and from 37 to 201 youth served• Through strong partnerships I sourced donations of food, hygiene and clothing which was then handed out to low income and homeless youth and adults at an average of 38 bags of clothing and 80 bags of hygiene per month• Through strong community partner relationships and networking I successfully got 90 individuals (adults and youth) off the streets and into an emergency shelter, rehab housing, youth shelter or domestic violence housing program• Created partnerships with over 50 local non-profits, churches, charter schools and legal services to provide resources to our clients• Organized weekly and monthly events in order to draw in community partners, community members and build stronger bonds with the community Show less Youth Advocate, Our House youth shelter, Mentone, CA 11/2017 - Present • Hired on as staff part time after 2 weeks into a 30 day commitment as a volunteer• Cook, clean and encourage youth to participate by modeling positive behavior• Create and hold interactive youth discussion groups• Individual and group counseling• Take youths and youth groups on outings/excursions while integrating counseling and life skills planning• Resume building• CPR Certificate• Dispense medication• Intake screening of new clients and guardians or social workers• Volunteer (11/18 – 12/18)• Assist staff with care of the youth Show less

  • Community Center Manager

    May 2019 - Dec 2020

  • Youth Advocate

    Oct 2017 - May 2019
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  JBT FoodTech

  Dec 2020 - now

  Support aftermarket sales, field service technicians and outside salesmen with technician information, troubleshooting and customer support. Increase sales and customer retention.

  • Technical Support Advisor

    Apr 2022 - now

  • Customer Care Specialist

    Dec 2020 - Sept 2023