Timothy Wong

Experience

• 

  Bunim Murray Productions

  Jun 2000 - Sept 2000

  Intern

  • Assisted production team including editors, story, marketing/advertising, and Key Executives at Bunim Murray Productions.• Managed stock footage library to ensure easy access and organization for production needs.• Performed administrative work to streamline operations and maintain office organization.

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  Claremont Club & Spa, A Fairmont Hotel

  Oct 2003 - Jul 2007

  Spa Reservations Manager

  Revenue Growth: Drove a 15% year-over-year revenue increase for Spa Reservations (2005–2006).Strategic Pricing: Introduced exclusive pricing for private club members, boosting member booking volume by 30% (2006).High-Value Sales: Managed the Annual Resort Holiday Gift Certificate Center, generating over $1 million in revenue (2005–2006).Operations Leadership: Oversaw daily spa operations, managing a team of 40+ employees, including 7 reservations agents.Revenue Strategy: Directed revenue management, budgeting, and forecasting for spa reservations.Performance Management: Conducted and executed annual performance reviews to drive team development and accountability. Show less

• 

  Morgans Hotel Group | CLIFT

  Jul 2007 - Apr 2015

  Sales Manager | Business Travel, Travel Industry, FIT

  Sales Achievement: Surpassed annual sales targets by over 100%, generating $8M+ in revenue.Key Partnerships: Managed top-tier accounts and programs (AMEX, Virtuoso, Signature), achieving a 12% YoY rate increase.Business Development: Expanded market presence through RFPs, industry events, and client meetings.Market Analysis: Analyzed competitive reports, including Hotelligence and STR, to inform strategic decisions.Revenue Optimization: Developed and executed targeted promotional offers to drive demand during need periods.Professional Involvement: Active member of BABTA and SVBTA, contributing to the business travel community.Community Engagement: Volunteer for Habitat for Humanity and SF Project Homeless (2014). Show less

• 

  Pixar Animation Studios

  Jul 2007 - Aug 2007

  Production Assistant

  PA for Academy Award Winning animated feature film, "Ratatouille."

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  Booking.com

  Apr 2015 - Oct 2021

  Account Manager - Key Accounts

  Account Management: Managed 30 key hotel accounts, generating $110M+ annually and exceeding quarterly sales targets by 120%.Product Adoption: Increased product adoption by 21% per quarter through cross-functional collaboration, enhancing brand presence.Strategic Initiatives: Led the Performance Acceleration Project, driving a 37% boost in product adoption across seven North American offices.Thought Leadership: Delivered a keynote on motivational influence at Booking.com’s Global Annual Meeting (Jan. 2020).Employee Engagement: Served as North American Spirit Ambassador, spearheading quarterly initiatives to improve team morale and engagement. Show less

• 

  Hopper

  Nov 2021 - Nov 2024

  Revenue Growth: Managed high-value accounts across Northern California, achieving an 82% revenue increase (2021–2024).Leadership & Innovation: Pioneered the Area Market Manager role, establishing foundational processes and driving market penetration across the region.Product Launch Success: Led the rollout of new product offerings, driving a 60% quarterly conversion rate and measurable partner results.Client Retention: Maintained a 95% partner retention rate through trusted, results-oriented relationships.Industry Leadership: Represented Hopper as a panel expert for the California Lodging Industry Association (Dec. 2022), boosting market presence.Strategic Contracting: Spearheaded contracting for newly acquired hotels, achieving high retention rates and fostering long-term partnerships.Data-Driven Expansion: Utilized data insights to optimize hotel performance, driving account growth and revenue gains.Market Positioning: Conducted competitive analyses to ensure effective hotel positioning within Hopper's ecosystem.Stakeholder Collaboration: Built and maintained strong partnerships to align on objectives and drive shared success.Onboarding Leadership: Led strategic initiatives to onboard properties, negotiate contracts, and expand Hopper’s market footprint.Performance Optimization: Developed tailored action plans leveraging performance insights to boost partner satisfaction and market share. Show less

  • Founding Area Market Manager

    Nov 2021 - Nov 2024

  • Area Development Manager

    Jul 2023 - Oct 2023

  • Market Manager - San Francisco & Northern California

    Nov 2021 - Jul 2023