Vìctor Leon

Experience

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  Google

  Jan 2013 - Aug 2016

  · Responsible for managing all activities related to Sales and Customer support for SMB segment (90.000 clients in national scope) aiming to provide clients tools and proper technical support for them to maximize their results/revenues while using Google products and platform.· Developing strategies to improve total number of sales and revenue. Preparation of weekly, monthly, quarterly and annual plan/forecast.· Manage day-by-day operations while monitoring an extensive set of metrics and KPIs.· Liaising with Google’s Local/Regional leadership for results presentation/follow-up, metrics/KPIs, deployment of new products/features and business/strategic realignment.(outsourced by Cognizant) Weniger anzeigen · Responsible for leading activities related to Digital Marketing consultancy for SMB segment in national scope (80.000 clients per month) as for them to boost their sales performance though the usage of Google platform and products.· Managing troubleshooting issues through multiple channels (chat phone and email). Weekly, monthly and quarterly planning for KPI delivery with focus on customer satisfaction. · Weekly stakeholders business reviews to discuss current and new strategy implementation and metrics delivery.(outsourced by Cognizant) Weniger anzeigen

  • Team Lead | Senior Team Lead (Google Operation)

    Jan 2015 - Aug 2016

  • Latin America Project Implementation Lead (Google Operation)

    Jul 2014 - Jan 2014

  • Team Lead – Customer Support (Google Operation)

    Feb 2014 - Jun 2014

  • Product and Sales Trainer (Google Operation)

    Jan 2013 - Jan 2014
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  Facebook

  Aug 2016 - Jan 2017

  Regional Program Manager
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  Uber

  Jan 2017 - Jun 2019

  Senior Operations Manager
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  Glovo

  Jul 2019 - Jan 2021

  Head of Global Operations
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  Wolt

  Jan 2021 - Jan 2022

  Head of Live Operations
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  CURE

  Jan 2022 - Apr 2023

  President
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  Stealth Startup

  Apr 2023 - now

  Chief Executive Officer
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  Mplus

  Nov 2023 - now

  Customer Success Director - Key Accounts

  At Mplus, I use AI to help our clients improve their customer service and streamline their operations. We use advanced technology to create custom strategies and provide support to solve their problems.I make it a point to understand each client’s business, anticipate their needs, and deliver solutions that help them grow. I work closely with our clients to ensure they get the attention they deserve and strategies tailored just for them.