Cinderella Rai

Experience

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  Kuttea Café

  Jun 2017 - Jan 2018

  Promoter
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  Mundipharma- Betadine

  Feb 2018 - Jun 2019

  Sales And Marketing Associate/ Customer Service Associate

  ➢ Greet each customer and assist each customer with inquiries regarding product.➢ Promote the items /with product knowledge.➢ Inform to the customer the promotion items running in to the store..➢ Encourage customer to use the product with full assurance.➢ Inform the customer about the product feature and benefits.➢ Maintain knowledge of current sales, promotions, policies, exchanges and security practices.➢ Daily sales figures and weekly inventory reports.➢ Stock request according with the stock availability.➢ Allocation the items as per requirement. Show less

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  FLC Group - Marketing, Events, Models, Digital

  Jul 2019 - Feb 2021

  Customer Service Associate/ Sales and Marketing Associate

  Products :- London dairy, Western union exchange, Olay beauty, Guardex ● Prior to opening, prepare all day signages for the day.● Greet and assist customers in an engaging and professional manner,● Provide information for pre and post sales services available for product.● Provide the genuine feedback about product feature and benefits.● Ensure conditions of customers comfort and achieve customer service satisfactions● Enhance the product knowledge, ready to attempts and persuade customer with full confidence. ● Played a key role in retaining existing client base by repairing trust and finding solutions● Answering inbound calls as well as making outbound calls● Meet the target set by management. Show less

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  Emirates

  Feb 2022 - now

  First and Business Class Lounge - Ensure to be present at the lounge reception to welcome & greet passengers with a smile upon their swipe-in or swipe-out to/from the lounges at 100% of times. And provide personalised service of high standard to VIP passengers through warm welcome, escort and effective Communication.- Advice the passengers of facilities offered at the lounges and the boarding procedures of their flights, including final calls announcements to be made at 100% of times.- Ensure to keep good relations with airport authorities/ stakeholders such as immigration, police, EKFC etc in order to achieve the highest level of customer services for EK premium passengers at 100% of times.- Ensure to inform passengers in the lounges at Dubai airport of any changes of gates allocations.- Ensure that the lounge system occupancy levels are monitored in order to divert loads to other lounges as to avoid/ minimise customer's inconvenience. Ensure to take the correct action in all cases of lounges equipment failures, shortage of supplies and to report the details to the admin office and the supervisor.- Report to the lounge SAS any outstation/Emirates, other discrepancies within 30 minutes of occurrence at 100% of times. And deal with all outstation inquiries in a timely manner at 100% of times.- Provide lounge supervisor with the lounge shift utilisation report and access authority on time at 100% of times. Show less

  • Senior Airport Services Agent

    Dec 2024 - now

  • Airport Services Agent

    Jun 2023 - Dec 2024

  • Marhaba Service Agent

    Feb 2022 - May 2023