Keith Bennett

Experience

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  Fairview Developmental Center

  Sept 1998 - Mar 2003

  Vocational Therapist

  Responsible for rehabilitating dual diagnosed clients to function independently. Develop rehabilitation plans with each client and tracked progress through successful termination of each case. Made and justified decisions for the expenditure of funds to meet specific clients goals. Oversaw mealtime activities/compliance with client individual nutritional plans. Involved in emergency de-escalation procedures including prevention of physical behavioral conflicts.

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  Bistro 400

  Jul 2003 - Oct 2014

  General Manager/Owner

  Oversee daily operations of the restaurant and bar, including opening and closing procedures, hires, trains, schedules and directs staff in daily work assignments to maximize productivity. Optimize profits by controlling food, beverage, labor and overhead costs on a daily basis. Enforce proper conduct among employees, entertainment and security staff. Enforce and direct legal compliance regarding alcohol service and food and safety. Oversee purchasing/restocking of all product. Oversee monetary transactions including documentation and bookkeeping. Lead business marketing efforts and community outreach. Conduct daily or weekly meetings with business partners to ensure product accuracy and restaurant growth. Book and oversee each large event within store and catering services. Regularly intervene and de-escalate altercations among intoxicated or unruly patrons. Show less

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  Montage Laguna Beach

  Apr 2015 - Jul 2016

  Manager at Mosiac Bar & Grill

  Oversee essential functions and assist with training and supervising restaurant staff including bartenders, servers, bus and host persons. Place orders for all upcoming events including all special needs for signature cocktails. Ensure the highest quality of food and beverage is prepared and served. Create and train all staff on signature cocktails facility wide and special events. Maintain all transactions are handled accurately, including; cash, room charge and credit cards. Motivate and inspire members of the team to have passion for what we do and have fun. Ensure the appropriate staff is available to provide the highest level of customer service based on guests needs. Work with the Beverage Manager and beverage team to oversee the consistency of quality of cocktail service facility wide. Observe daily conditions of all physical facilities and equipment of restaurants, bars and make suggestions for improvement and maintenance needs. Properly fill out daily reports for the managers log and inventory. Recognize and resolve any problems resulting from guest complaints, intoxication or disruptive behavior. Communicate and maintain a professional working relationship with all departments with honesty and integrity. Respond and follow all hotel emergency and safety procedures Show less

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  CUCINA enoteca Newport Beach

  Sept 2016 - Jul 2018

  Manager and Event Coordinator

  Ensure all day to day operations are being complete and correctly; including opening, closing duties, cleanliness and all the financials are correct from day to day. Provide excellent training to the staff to insure great service to our guests from the moment they arrive to the moment they leave. Responsible to maintain a healthy, clean and positive work environment. Educate staff on new procedures, menu items and wine. Make sure that all SOP's are being followed along with implementing disciplinary action when needed. Contact all inquiries interested in having large parties at our location. Plan and execute all parties from start to finish including all contracts and financials. Show less

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  Nordstrom Restaurant Division - Ruscello Restaurant

  Apr 2017 - Jun 2018

  Manager

  Key responsibility areas include team performance, increased sales and profitability, effective cost controls, development, training and retention of key associates and shift leads. Responsible to work actively to ensure the restaurant meets financial and operating goals. Source and recruit key talent for all areas of the business and conduct interviews of candidates when necessary. Handle shift-by-shift coaching of associates. Plan, lead shift meetings, build camaraderie and solicit feedback. Create and execute plans for self-development. Ensure guest satisfaction, inspire guest loyalty and ensure responsible alcohol service through effective shift execution. Effectively handle guest complaints during shifts, turning unsatisfied guests into satisfied guests. Understand and execute all new product and marketing promotions. Create, implement and execute the overall business staff plan. Ensuring proper staffing levels are maintained to build sales, while maintaining high quality service and cleanliness standards at all times. Hold all staff accountable for adhering to all daily, weekly and monthly performance and cleaning schedules. Show less

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  Paul Martin's American Grill

  Sept 2019 - now

  Guest Service Manager