Shelby Callaway

Experience

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  Self-Employed

  Apr 1998 - now

  Music producer/ Audio Engineer

  • Built and continue to manage a small business centered around audio engineering, which helps clients with audio/sound/music design, production, and engineering • Leverage expert-level knowledge of and experience with complex audio editing software, including Adobe Audition, Avid Pro Tools, and FL Studio

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  U.S. Army

  Jan 2008 - Nov 2013

  Satellite Communications Operator 25S

  • Deployed satellite providing global communications support to 10,000+ personnel in Afghanistan and created preventative maintenance program to service satellite communications equipment • Obtained ability to remotely troubleshoot satellite communications networks swiftly and accurately and was consistently called upon as expert by superior and non-commissioned officers• Trained soldiers on the proper use of satellites and satellite terminals as well as performed and supervised troubleshooting and preventative maintenance techniques• Achieved and kept 100% accountability of terminals, equipment, and status, obtaining Team Chief position where I led and trained soldiers to excellent proficiency in multiple terminal types • Developed extensive knowledge of multiple satellites including DSCS III, WGS, Echostar, and Intelsat, and was trained extensively on KU, KA, C, and X band frequencies• Trained with General Dynamics on STT, Joint Network Node (JNN), and Command Post Node (CPN) tactical network Equipment and gained fluency in MIDAS, ETSSP, and Modem Configuration Show less

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  Comcast

  Feb 2013 - now

  Tier 3 Technical Support

  • Deliver high-quality support and service to end-users via phone, remote connection, and Internet communication, triaging customer issues and pinpointing problems in a timely fashion• Demonstrate active listening and critical thinking acumen, interacting with customers to understand, evaluate, and analyze problem prior to effectively communicating a solution• Practiced expertise and foresight in the industry particularly in the utilization of WatchTower/Flux to observe network performance and pre-emptively eliminate potential issues • Collaborate with coworkers to assess and fix complex issues, often serving as the go-to source for team members needing guidance with support problems• Showcase my true passion for understanding and solving complicated IT-related complications in the assistance of customers and the training, support, and leadership of team members Show less

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  Comcast

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  Tier 3 Technical Support