Bryan Braman

Experience

• 

  ABB

  Jan 2002 - Jun 2002

  Technical Writer

  •Observed and recorded manufacturing, engineering, and office procedures and processes•Solicited information from employees in various departments about procedures and processes•Captured useful, explanatory images and edited them using computer software for maximum functionality•Produced accurate and easy-to-understand standard operating procedures meeting ISO9001/14001 certifications

• 

  ROTAREX

  Jun 2002 - Aug 2003

  Inside Sales

  •Generated $2.72 million in sales in first six months and realized $4 million of new customer accounts in first year•Worked with sales team to increase sales 197% to $50.7 million in 2002•Established, developed, and maintained customer accounts to generate and preserve revenue•Monitored and analyzed inventory levels, production needs, and scheduled shipments to keep a lean inventory•Developed and implemented automated tools and processes to efficiently monitor inventory levels•Purchased needed parts and expedited purchase orders to meet production and customer demands Show less

• 

  United States Postal Service

  Aug 2004 - May 2006

  Letter Carrier

  •Informed and encouraged potential and current customers to use services like Click ‘n Ship to increase revenue•Adapted to new routes to efficiently deliver mail on any of the 80 city routes in the Greater Johnstown area•Sorted all classes of mail accurately and rapidly into delivery point sequence along assigned routes•Delivered, collected charges, obtained receipts for registered mail, certified mail, Customs, postage due, and COD mail

• 

  ROTAREX

  Jun 2006 - Jun 2007

  Account Manager

  •Produced an average gross profit margin of over 35% first year—exceeding goal by over 20%•Ascertained, expanded, and preserved customer accounts to maintain and generate revenue•Visited and entertained potential and current customers to produce revenue•Researched companies to develop effective sales strategies to penetrate new markets•Created marketing materials to explain product and company advantages•Attended trade shows, industry forums, and committee meetings to generate name recognition in the industry Show less

• 

  FedEx

  Jun 2007 - now

  •Develop and launch eLearnings, micro-learnings, job aids, and other educational resources to support the development of customer-facing consultants and internal sales support teams across Customer Solutions•PMO and Quality Driven Management (QDM) Lead for Sales and Customer WAR (June 2021-March 2023)•PMO of FY23 Invoicing Customer Onboarding Quality Action Team•PMO of FY22 Healthcare Customer Experience Quality Action Team with objective to identify improvement opportunities for Healthcare customer vertical•Develop, launch, and facilitate Customer Solutions QDM Expert Study Sessions utilizing Kahoot! gamification•Lead and support departmental and divisional strategic initiatives and special projects across Customer Solutions•Provide guidance and recommendations that support the sales process and improves the organization's ability to differentiate and add value to the overall solution and sales strategy for both new and existing customers•Evaluate customer business needs and industry insights to establish high-level strategy to execute supply chain improvements based on the services and capabilities offered by utilizing Quality tools and processes•Leads multiple complex assignments concurrently while working individually and/or leading cross functional teams with internal customer interaction Show less •Consulted, designed, developed, and implemented innovative and replicable programs/procedures supporting FedEx Enterprise Global Sales, Senior Leadership, customers, and corporate initiatives creating value and effective strategies•Project managed Enterprise Global Sales opportunities with strategy and thought leadership on new or incremental cross-opco business opportunities by leveraging internal business partners•Led and supported concurrent customer projects and internal quality initiatives as a QDM Expert providing quality expertise and guidance•Facilitated QDM Intermediate training focused on data collection, non-statistical root-cause analysis, and decision making•Mentored less senior staff on QDM and departmental methodologies, processes, and best practices•Conducted analysis and recommendations to leadership for effective integration of specialized workgroups and specialized support teams creating efficiencies and quality support services (Project Evolve)•Earned 8 manager-nominated and 2 executive-nominated awards in recognition of exceeding expectations, exemplary application of QDM principles, and leadership•Promoted from Senior Solutions Specialist to Solution Specialist Advisor January 2021•Promoted from Solutions Specialist to Senior Solutions Specialist February 2016 Show less •Designed, developed, and implemented quantitative analysis of complex business situations including performance, strategies and solutions relative to Sales and Customer performance•Developed recommendations for complex sales/customer opportunities and internal processes utilizing project management/organizational skills•Supported Business and Field Sales with strategy and thought leadership on new or incremental business opportunities as member of SmartPost PreSales Support team•Led and participated in concurrent Quality Action Teams and projects utilizing QDM principles and tools to improve internal processes and procedures in support of Sales and growing the small to medium business segments•Completed E-commerce education curriculum and facilitated select lessons to peer Advisor Team to achieve change management goal to become E-commerce consultants that lead with insights and coaching to sales•Promoted from Associate Solutions Analyst to Solutions Analyst August 2015•Earned 1 manager-nominated award and 1 executive-nominated award in recognition of exceeding expectations, exemplary application of QDM principles, and leadership Show less •Exceeded annual revenue goal by 15% on average over FY11-FY14 earning Presidents Club membership in FY12 and Ambassador’s Club membership in FY11•Five Star Award FY12 for profitability and exceptional revenue attainment•VP Awarded FY12 MVP Sales Executive of Year for entire Business Sales Inside Division•Provided customers with value-added shipping solutions via consultative sales approach•Educated and supported district and region as International and Territory Management Subject Matter Expert•Promoted from Account Executive in June 2010 for solid sales performance, growth in territory, and leadership•Earned 5 peer-nominated, 21 manager, 29 director and 3 executive awards in recognition of exemplary sales and leadership Show less

  • Sr. Supply Chain Project Manager (Special Projects)

    Jun 2021 - now

  • Solutions Specialist Advisor (SDI Global)

    Feb 2016 - Jun 2021

  • Solutions Analyst (PreSales Support)

    Aug 2014 - Feb 2016

  • Sales Executive

    Jun 2007 - Jul 2014