Marcus Todd

Experience

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  Normandie Ave SDA Church

  Apr 2018 - Dec 2020

  Junior Technical Support

  *Learned valuable troubleshooting skills from dealing with a variety of cpus, monitors, phones, tvs, & printers issues.*Developed strong communicative skills, oral and written for explaining technical information to end-users.*Installed and configured AV equipment; Monitors, TV’s, Mics, Speakers, Cameras, Switches, printers, networking devices.*Conducted routine maintenance tasks such as system updates, anti virus scans, & back ups to ensure system reliability and security.*Assisted in the planning and execution of technical related projects including software, hardware, and networking upgrades. Show less

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  Adventist Health

  Dec 2020 - Jun 2021

  IT Field Support

  *Resolved issues relating to networking, printers, PC installations, and virus removal*Assisted with assembling and reimaging workstations; CPU-on-Wheels, & provided hardware and software help to end users*Gained experience installing AV equipment; such as projectors, microphones, and monitors.*Troubleshooting issues relating to Windows 7 through 10, as well as Apple iOS issues.*Managed IT equipment & supplies, ensuring adequate stock levels for operational needs. Show less

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  TeamLogic IT

  Jun 2021 - Mar 2022

  IT Remote Support Technician

  *Maintained company Active Directory. Adding and modifying users, cpus, group members, rights, securities when needed such as on / off boardings*Supported and resolves software issues including Word, Excel, Power point, Outlook, One Drive, Google Suite, etc*Resolved and troubleshot internet connectivity issues relating to DNS, DHCP, VPN, and other connectivity issues*Demonstrated excellent customer service skills, by actively listening to users to understand needs, solve issues, and provide proper follow-up.*Documented interactions, troubleshooting steps, and solutions for reference. Show less

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  NFB Consulting LLC

  Mar 2022 - Jun 2024

  Software Support Specialist

  *Installed, maintained & supported our monitoring software*Diagnose issues and created fault prevention responses & alarms*White-glove customer service provided by being exceptional in care, attention, and attitude by not just fixing issues but implementing measures to prevent them*Participated and led IT projects within time line constraints*Created detailed spreadsheets, documentation, and power points*Developed and implemented strategic plans to meet project goals*Facilitated meetings with department heads communicating project status and updates*Monitored projects to identify and address issues as they arose*Created detailed spreadsheets, documentation, and power points for projects Show less