Ionuț-Daniel Sandu

Experience

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  McDonald's

  May 2014 - Sept 2014

  Crew Member
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  Assystem

  Jun 2018 - Oct 2018

  Internship

  -Designed assembly and product component models-Created assemblies, released parts using data management system-Design 3D support for engine wiring-3D Catia skills, the ingenuity to find the best solution, teamwork skills

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  Huawei Technologies

  Jun 2019 - Apr 2021

  Back Office Engineer - Application Operations 2nd Level Support

  Single point of contactOn-call dutyTroubleshoot hardware, network or software problems, identify the root cause and provide effective solution. Deploy changes and patches(firewall integrations, application upgrades, SSL Certificate instalation, Storage expansion, Control flow optimizations). Database managementCreate procedures, technical documentationTroubleshoot hardware, network or software problems, identify the root cause and provide effective solution within contractual SLA time.Perform checks on the system periodically to ensure that the system is working within normal parameters Show less

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  Oracle

  May 2021 - Feb 2023

  Technical Support Engineer

  Responsibilities as Technical Coordinator:Oversaw client escalation requests, ensuring full ownership and active involvement to drive timely and effective resolution.Managed critical incidents and key customer accounts by negotiating and prioritizing high-impact issues, while consistently meeting SLAs and maintaining strong internal KPIs.Provided daily oversight of major incidents by coordinating efforts between engineering and development teams to ensure successful resolution delivery.Continuously monitored incident progress to ensure alignment with internal business processes and operational standards.Responsibilities as Technical Analyst:Resolved complex technical and functional issues for a global customer base across both Cloud and On-Premise environments; created and deployed SQL scripts to diagnose and fix data corruption problems.Acted as a Subject Matter Expert in Discrete Manufacturing, with strong expertise in integrated modules such as Inventory, Purchasing, and Costing.Served as Knowledge Management (KM) Coach and Lead, developing and evaluating technical and functional documentation for both internal and external use; reviewed closed cases to identify content improvement opportunities.Collaborated closely with Product Development and Product Management teams on defect analysis and product enhancements; played a key role in bug validation processes. Show less

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  Deutsche Bank

  Mar 2023 - now

  DevOps role:• Plan and coordinate releases, align Development with QA, DBA, stakeholders, mitigate risks and ensure high-quality deployments, leading a small release team and drive improvements to the delivery processTechnical expertise:• End-to-end release management: planning, compliance, risk management, change control and post release follow-up• Automated build, deployment, rollback and hot-fix workflows using Jenkins, Helm, Kubernetes and Ansible for UNIX and OpenShift platforms.• Integration with monitoring & observability tools such as Splunk, Prometheus, Grafana, plus Jira ticket investigation and resolution• Developed automation scripts (Bash/Unix) to streamline release operations (keystore generation, DB updates, Helm upgrades, log collection) Show less

  • Cloud DevOps engineer

    Apr 2024 - now

  • DevOps & Release Manager

    Mar 2023 - Mar 2024