Mohammed Ismail

Experience

• 

  Indian Institute of Technology, Bombay

  Jun 2015 - Jul 2015

  Intern
• 

  EVRY India

  Aug 2015 - Jun 2019

  Software Engineer
• 

  HARMAN India

  Jun 2019 - Feb 2020

  Senior Engineer

  Joined as a Business intelligence developer.

• 

  Microsoft

  Feb 2020 - now

  • Responsible for providing enhanced and efficient operational support for Microsoft premier and Professional customers for database design and integration of systems within operational SLAs.• Design/implement/Migrations for different business profiles for on-prem and/or on cloud services. Reporting and ETL solution and providing value addition in performance enhancement and/or improvements.• Solutioning Customer issues by scoping the problem and in-depth troubleshooting to provide RCA and the overall support delivery time thus providing best possible support experience.• Collaborated with globally dispersed stakeholders and led brainstorming sessions for client’s application design, leading to a 100% uptime for application during migration/enhancement/deployments.• Helped in design of DB HA/DR solutions for all major business profiles collaborating with multiple functional groups to understand the desired RTO and RPO from application.• Helped in development or informational inputs of ETLs and Reporting solution for multiple business goals and enhancing overall Support experience outcomes to the Microsoft Customers. Show less

  • Escalation Engineer

    Jun 2023 - now

  • Senior SE

    Feb 2022 - Jul 2023

  • SE

    Feb 2020 - Feb 2022