Susan Lavelle

Experience

• 

  Western Care Association

  Jan 2004 - Jan 2008

  Information & Communications Technology Officer

  • Network Maintenance & Management• Backup maintenance & Management• Desktop Support to all employees for PC related problems• Server maintenance, management & monitoring of Windows Server 2003 and Microsoft Exchange Server 2003• Provision of end-user support for all applications, namely MS Office Suite, MS Windows, HR System (Core) and Time & Attendance systems• Training officer for I.T. Department designing and delivering training across the organisation • Manage & maintain Alcatel telephone system using OMC software and support end-users• Hardware Support – manage and maintain hardware devices and provide end-user support and training on same• Administrative duties throughout the IT Department and for Training Courses provided Show less

• 

  CPM Ireland

  Jan 2007 - Jan 2010

  Retail Development Executive

  • Servicing all stores on call file in rotation• Building and Maintaining relationships in store• Reporting on stock availability and new game releases• Reporting on each Store visit and activities carried out, submission of time and travel details

• 

  Aurivo Co-operative Society Limited

  Jan 2010 - Jul 2015

  Garden Centre Manager / Retail Sales

  • Administrative duties across both the store and Garden Centre• Stock Ordering and Control – liaising with suppliers to achieve maximum sales throughput and minimal wastage and remain in keeping with agreed profit margins in Garden Centre related codes• Communicate with Suppliers to source stock, new product setup, raising Purchase Orders and liaising with Purchasing Department for setup of barcodes for products to ensure all products for sale were setup on E-Procurement System and scanned on EPOS system for Plants and and all Horticulture related products in both the Garden Centre and Store• Building customer base and relationships to sustain sales• Merchandising: Store – All Horticulture products, grouped effectively for ease of identification, link-sell merchandising where applicable, building displays and placement of appropriate Point of Sale.• Ensure optimal plant Health and maintenance, including effective pest management within Garden Centre• Training of Garden Centre and Store staff – provision of daily task sheets, pest identification guidelines and control and daily maintenance logs and watering schedules• Weekly analysis of sales figures to ensure in-line with Annual Sales & Margin target • Met & Exceeded Sales & Margin targets• Completed Horticulture Course & gained qualification in the first 6 months in this role Show less

• 

  Homestore + more

  Dec 2015 - Jul 2017

  Retail Assistant

  Sales Assistant, Homestore + More December 2015 to date• Customer Service:o Ensure efficient running of Customer Service Areao Queue Management and basket and trolley allocationo Refunds & Exchanges in line with store Returns policyo Achieve Customer sign-up target and enter Customer data in web portalo Tills: allocation of change to tills, cash lifts, till reconciliationo Communicate with Colleagues regarding procedures for Customer Service and Till areao Administration duties for Customer Service Area• Merchandising and Pricing across all departments in the store• Responsible for weekly Memo/Price Changes across the entire store, which requires high attention to detail and accuracy and generation of Signage and Point of Sale materials for same Show less

• 

  Mayo County Council

  Jul 2017 - Jan 2019

  Clerical Officer

  Requisitioner and general Clerical duties

• 

  An Garda Síochána

  Jan 2019 - Aug 2024

  Clerical Officer
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  Department of Social Protection

  Apr 2024 - now

  Clerical Officer