Patricia Khalil

Experience

• 

  IBM

  Oct 2012 - Oct 2016

  Customer Support Representative CSR
• 

  Henkel

  Nov 2014 - Jun 2018

  - Handling global life cycle activities such as Hiring, Domestic transfer, Salary increase, promotion,award payment and exit.- Responsible for data maintenance (e.g. entering details for new employees, creating new employees numbers , maintaining changes in the data of employees, promotions, salaryincreases)- Preparing process related documents (e.g. offers and letters)- Conducting offering sessions and negotiating the offers with the candidate- Ensuring that services are delivered in time and have perfect quality in order to meet stakeholder- Working as Internal auditor in ISO 9001 Project- Conducting the Onboarding for the new-comers in Henkel (Including the Labor law rules explanation) - Prepare and update the documentations Show less Settle incoming payments with open items that are outstanding on customers' accounts on SAP.• Communicate with local countries to troubleshoot errors and respond to enquiries.• Investigate and resolve or recommend problem resolutions while clarifying and solving of deducted and disputed items.• Ensure timely month-end Order to Cash closing activities and reporting requirements.• Suggest new process improvements and ideas to improve the current Order to Cash process.• Responsible to fulfill all the administrative tasks related to manual order entry and customer\material master data.• Manage credit/debit notes, rebates and commissions• Handle Claims initiated by the Front Office or Finance• Responsible for supporting activities related to master data & order management• Use the ticketing system\Email to register and manage all cases• Ensure on documentation updates and control• Propose process efficiency and enhancement Show less

  • Regional HR Specialist

    Oct 2016 - Jun 2018

  • Order to Cash

    Nov 2014 - Oct 2016
• 

  Trans Business For Trading & Distribution

  Jun 2018 - Mar 2020

  Talent Acquisition Specialist
• 

  GB Auto

  Mar 2020 - Oct 2022

  • Group Talent Management Supervisor

    Jan 2022 - Oct 2022

  • Senior Talent Acquisition Specialist

    Jan 2021 - Jan 2022

  • Talent Acquisition Specialist

    Mar 2020 - Jan 2021
• 

  Kredit - SMEs Financing Company

  Jun 2023 - now

  • Human Resources Business Partner - Manager

    Jan 2025 - now

  • Human Resources Business Partner - Kredit I GB Capital

    Jun 2023 - Jan 2025