Edward Ferguson

Experience

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  Anteon General Dynamics

  Feb 2002 - Oct 2004

  Mechanical Technician II

  • Provide Marine insulation aboard Naval vessels• Installed Radar equipment, gun mounts and A.C. systems • Prepared test procedures, data and user documentation for customer billing system

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  MaryLand Judiciary (J.I.S)

  Apr 2006 - Aug 2011

  Operations Technician II

  • Handle Technical troubleshooting within an enterprise environment, including system crashes, slowdowns and data recoveries. Engage and track priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure Process schedules for report output and distribution to regional area districts.• Exceed issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%)• Handle 30+technical/mission critical calls daily and consistently meet high service standards.• of trouble tickets.Mail Clerk (2005) also with (J.I.S)• Processed and sorted mail by regional area districts• Trained new employees on the mail room operations including inserting and sorting equipment.• Operation processing, Legal Document preparation, Inventory and Transmittal completion. Show less

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  Qgistix

  Mar 2014 - Feb 2015

  IT Specialist

  Assist in the set up of computer work stations used in the refurbishment of home security systems. Monitored and trained employees in inspection of alarm systems, key fobs, and motherboards. Also inspections of equipment for Quality Assurance.

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  NCR/VOLT

  May 2014 - Aug 2014

  Quality Assurance Analyst

  Quality Detection and DiagnosticsPurpose: Reduce rework cost by screening parts prior to sending to repair.Responsibility in testing all ATM machines and run diagnostics test. If machine had problems that were fixable by the tester then repairs were also made. Assisted in the training of new employees in the procedures and testing methods, also assisted with card readers and various other units pertaining to the up keep and maintenance of unitsContract was completed before scheduled time of six months. Show less

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  Schoening Technology Group/NCR

  Apr 2015 - Aug 2015

  Ce Technician

  Assist in the maintenance and up keep of ATM'S machine for several banks, also trouble shooting of failed equipment. Ordered parts to repair units tested and signed off on ATM units only after completing complete diagnostic test and survey. Also work on the retail side repairing cash registers, scanners and printers for various stores such as Walmart, Sam Club and Home Depot

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  Firmament Solutions Inc.

  May 2016 - now

  Technical Analyst

  Work conducted with Lexmark of contracts for the Dekalb County School District for the installation of the new Lexmark MX812de and the new MX912de printer, setting up printers and loading firmware setting static IP"s also constant contact with the Bridgeline to push down print release and assist in the training of the staff of the operation of the printers that were installed.Migrations of systems for Red Lobster consisted of installing new firewalls using the juniper system and the cradlepoint for new WiFi connections also establish new AP (Access Point) locations for the reception of WiFi.Deccomission of sub standard equipment within the Banks of the Ozark work consisted of installing new work stations scanning all sub standard equipment such as workstations, check scanners and DL scanners(Driver License) installation of new updated work stations and various equipment all replacements fit the criteria of newly functioning technical equipment for the standard of operational Bank standards. Show less

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  PrismPointe Technologies

  Nov 2016 - now

  Technical Support Analyst